topic Re: Re:VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later in Intel® Arc™ Discrete Graphics

VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

canadagoose — Sat, 09 Nov 2024 22:07:10 GMT

Hello, I'm currently using an Arc A750 with the latest drivers 32.0.101.6130 (10/29), connected to an AOC 24G2W1G4 monitor with FreeSync enabled over Displayport 1.2.

Previously, Arc Control supported Variable Refresh Rate between 48Hz - 144Hz for monitor with driver versions 32.0.101.6083 (10/7) and earlier.

However, Arc Control no longer supports Variable Refresh Rate for my monitor after driver versions for driver versions 32.0.101.6127 (10/18) and later.

Here is a list of driver configurations I have tested:
32.0.101.6130 (10/29, latest): No VRR support

32.0.101.6129 (10/24): No VRR support

32.0.101.6127 (10/18): No VRR support

32.0.101.6083 (10/7): VRR supported (confirmed twice)

32.0.101.6078 (9/24, WHQL Certified): VRR supported

To reproduce the issue, all I need to do is update the Intel Arc driver version from 32.0.101.6083 (10/7) to 32.0.101.6127 (10/18) using a clean installation. I can also reproduce the issue in the reverse direction by downgrading the driver version.

SSU is attached.

Re:VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

Mike_Intel — Sun, 17 Nov 2024 22:42:17 GMT

Hello canadagoose,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

Are you using an Intel brand Arc A750?
If you will rollback the drivers, can you still enable Variable Refresh Rate?
Aside from the drivers, what are the troubleshooting steps that you tried?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

canadagoose — Mon, 18 Nov 2024 02:33:49 GMT

Hi Michael,

1. Yes, I'm using an Intel Arc A750 LE.

2. Yes, if I rollback to an older driver (32.0.101.6083 or earlier), Arc Control allows me to set VRR to "enabled" for the monitor. If I switch back to a more recent driver, Arc Control returns to saying "Not Supported."

3. I have not tried additional steps aside from rebooting the PC between each driver installation (clean installation) and powering the monitor on/off. The monitor settings and hardware configuration remain the same between runs, only the driver version changes.

Thanks.

Re:VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

Mike_Intel — Fri, 22 Nov 2024 01:17:31 GMT

Hello canadagoose,

Thank you for the update.

Can you try the Graphics Driver 32.0.101.6299? You can download it here:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you are still having the same issue after trying this driver, please generate another set of SSU using this driver.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

canadagoose — Mon, 25 Nov 2024 06:31:24 GMT

Hi Mike, I installed the latest drivers 32.0.101.6299 and the same issue is present.

I've attached the updated SSU using this driver.

Re:VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

Mike_Intel — Wed, 04 Dec 2024 22:34:18 GMT

Hello canadagoose,

Thank you for the update.

Can you try the Graphics Driver again however this time using the clean driver installation method using DDU?

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

If you are still having the same issue after trying this driver, please generate another set of SSU using this driver.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

canadagoose — Fri, 06 Dec 2024 08:31:04 GMT

Hi Mike,

I performed the following procedure:

Reboot PC to Safe Mode
Use DDU v18.0.8.8 (latest) to completely uninstall Intel Graphics drivers and previous GPU drivers
Reboot PC to standard mode
Install Intel Arc Drivers 32.0.101.6319 (latest)

However, Arc Control still displays Variable Refresh Rate as "Not supported" for the monitor:

I've attached a new SSU report as well.

Thanks

Re:VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

Mike_Intel — Mon, 09 Dec 2024 22:23:10 GMT

Hello canadagoose,

Thank you for the update.

Let me provide another link that you can also try.

https://www.intel.com/content/www/us/en/support/articles/000098241/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

Sorceress — Thu, 12 Dec 2024 15:49:05 GMT

Hi I have the same monitor and the same issue, VRR is unavailable on the latest driver versions where it previously worked on older versions. This is with an intel arc a750 LE over displayport

Re: VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

Dj96 — Sat, 14 Dec 2024 09:55:26 GMT

Hi, the same happens on my Acer Predator XB253QGP even with the last driver and new control app.

Any ideas on how to solve the issue?

With orders driver I was able to activate the VRR.

Edit.

In my case I resolved using DDU before a clean install of the new driver.

Thanks,

Alessio

Re: VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

DavidSelucky — Sat, 14 Dec 2024 15:37:33 GMT

The same issue (AOC 27V2Q, A 770 LE, 6314 WHQL). Please fix it.

Re:VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

Mike_Intel — Mon, 16 Dec 2024 22:29:48 GMT

Hello canadagoose,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Hello Dj96 and DavidSelucky,

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

Re: VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

DavidSelucky — Tue, 17 Dec 2024 08:51:42 GMT

Here is SSU.

Re:VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

Mike_Intel — Fri, 20 Dec 2024 00:54:11 GMT

Hello canadagoose,

Thank you for sending the SSU.

Upon checking, you are using driver version 32.0.101.6314.

The latest driver version that we have is 32.0.101.6325.

This one also have a new software that you can try, here is the link:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

canadagoose — Fri, 20 Dec 2024 10:50:05 GMT

Hi Michael,

Thank you for the link, but I already confirmed that my hardware and monitor settings are correct because VRR works with older Intel Arc drivers (32.0.101.6083 or older).

I checked with the latest drivers (32.0.101.6325) and new Intel Graphics Software, but the same issue persists:

I also attached an updated SSU.

Re: VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

wfo — Sat, 21 Dec 2024 02:37:20 GMT

I can confirm I have this same issue with the same monitor, and an intel branded a750.
I am using a fresh windows install with only the latest graphics driver installed (6325).

Re: Re:VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

Nerdelkin — Mon, 23 Dec 2024 19:57:27 GMT

New drivers didn't help at all. Having same issue.

Re: VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

MUC — Mon, 23 Dec 2024 21:56:59 GMT

Please create a Report for Intel Graphics Drivers and attach the output file here.

Re:VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

Mike_Intel — Thu, 26 Dec 2024 23:50:42 GMT

Hello canadagoose,

I hope you are having a good day.

Let me share this link, it is Variable Refresh Rate (VRR) 'Not Supported' in Intel® Arc™ Control.

https://www.intel.com/content/www/us/en/support/articles/000098241/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

canadagoose — Fri, 27 Dec 2024 03:00:35 GMT

Hi Michael,

Thank you for the link, but you already shared this link previously and I have already taken a look at it; the article did not resolve my issue.

I will address each of the points mentioned in the article:

> Verify the HDMI input on the Display is HDMI 2.1 standard.

As mentioned in my original post, I am using Displayport 1.2 with Freesync enabled, and previously had no issues with VRR support when using older Intel Arc drivers. In other words, the hardware setup (monitor and cable) is correct.

> The display must also support VESA Adaptive Sync since this is the VRR supported by Intel Arc A-Series / B-Series GPUs.

Once again, the hardware setup (monitor and cable) including Freesync were working previously, and only stopped working when I updated Intel Arc drivers.

> Once you have verified your display supports the standard, contact your display manufacturer.

VRR stopped working only after updating the Intel Arc drivers, so it pretty clearly does not seem like a display issue to me.

My only question is this:

Can someone within Intel please look at what changed between driver versions 32.0.101.6078 (9/24) and 32.0.101.6127 (10/18) in terms of display VRR support?

Thank you.