topic Re:Fortnite Driver Issue - Followup in Intel® Arc™ Discrete Graphics

Fortnite Driver Issue - Followup

Crafter28 — Tue, 26 Nov 2024 14:37:37 GMT

Hi, I hope you are doing well. For a while, Fortnite has had the issue every time I launched the game using DX12. However, when I launch the Driver Support Assistant to look for an update, I see there is no driver update available. Do you know when this version or a newer version will be available?

Thank You

Error Code:

The installed version of the Intel graphics driver has known issues in D3D12.
Please install the recommended driver version or switch to a different rendering API.

Would you like to visit the following URL to download the driver?

https://downloadcenter.intel.com/product/80939/Graphics

Intel(R) Arc(TM) A370M Graphics
Installed: 31.0.101.5186
Recommended: 31.0.101.5534 or latest driver available

Re:Fortnite Driver Issue - Followup

RandyT_Intel — Mon, 02 Dec 2024 03:03:42 GMT

Hello Crafter28,

Thank you for reaching out to us regarding the issue you’re experiencing with your system. To better assist you, I need to gather some additional information. Could you please answer the following questions?

Has this issue occurred before?
Can you please run the System Support Utility (SSU) and share the logs with me?
How did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver?
May I know the origin of the game (e.g., Steam, Epic Games, etc.)?
Have you updated the game version or any related applications recently?
What troubleshooting steps have you tried so far to fix the issue?
Have you tried rolling back to the previous graphics driver version?

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Fortnite Driver Issue - Followup

RandyT_Intel — Sun, 08 Dec 2024 06:53:32 GMT

Hello Crafter28,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re:Fortnite Driver Issue - Followup

RandyT_Intel — Tue, 10 Dec 2024 20:24:40 GMT

Hello Crafter28,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Best regards,

Randy T.

Intel Customer Support Technician