topic bsod arc a750 counter strike 2 in Intel® Arc™ Discrete Graphics

bsod arc a750 counter strike 2

iov — Sun, 15 Dec 2024 21:25:19 GMT

I bought 3 bsods in 1.5 months I didn't care about the first 2 because my drivers weren't whql but now I'm using the latest whql driver but I only got a blue screen again in counter strike 2 or right after closing the game in this process I played games that require high system like silent hill remake ghost of tsushima but there was no problem in any of them

I use translation

16gb ram 3200mhz

bios latest version

i use ddu everytime for install driver

Re:bsod arc a750 counter strike 2

Mike_Intel — Mon, 23 Dec 2024 00:11:53 GMT

Hello iov,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

When did you purchase the Arc A750?
Are you using an Intel brand Arc graphics?
Was it working fine before?
Just to clarify, you are only having issues with Counter Strike 2? No issues while playing the other titles that you mentioned?
What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: bsod arc a750 counter strike 2

iov — Tue, 24 Dec 2024 12:25:37 GMT

1 year ago I bought arc a750 LE, a few months ago I got bsod once again but it didn't happen again and when I searched some forums it was because of antivirus programs, now I don't have any antivirus programs, the gpu was working without any problems, I only get bsod when playing cs2, I play ghost of tsusima elden ring sekiro wuthering waves and genshin impact, I don't get any bsod in them, but occasionally there is a problem of kicking out of the game, it doesn't give any error for example
Faulting application name: eldenring.exe, version: 2.2.0.0, timestamp: 0x6661ae30
Faulting module name: unknown, version: 0.0.0.0.0, timestamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000000000000000000000000
Faulting process ID: 0x3E08
Application start time: 0x1DB549C9649C804
Faulting application path: E:\ELDEN RING\Game\eldenring.exe
Faulting module path: unknown
Report ID: 2cb73983-a062-4782-8c65-bea77e1b7de7
Faulting package full name:
Faulting package-relative application ID:
the problem solving steps I have tried so far
1) update driver to whql version (with ddu)
2) Windows Memory Diagnostic (no problems found)
3) updated the bios
4) I scanned the system with antivirus programs
5)activated secure boot
system temperatures are normal I get bsod 2-3 hours after playing cs2 and I don't have any problems before that
Thank you in advance

Re: Re:bsod arc a750 counter strike 2

iov — Fri, 27 Dec 2024 19:45:31 GMT

today i played cs2 for 2 hours i just hung out in one place but i didn't get bsod at the end of 2 hours i closed the game i played zzz and wuthering waves after i closed them i got bsod while hanging out on youtube i watched about 40 minutes of video
I have always monitored the temperature, it has never been above 70 degrees. I am sharing the minidumb file thanks

also pc stayed on for 4 hours

Re:bsod arc a750 counter strike 2

Mike_Intel — Tue, 31 Dec 2024 00:43:23 GMT

Hello iov,

Thank you for the update.

Based on you 2 post, I am also thinking that other components may cause the issue. You may also test them specially the RAM.

As for the Arc Graphics, let me gather more information.

Can you share the specification of your power supply?
Please help generate the SSU of your system. Please follow the steps in the link below:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:bsod arc a750 counter strike 2

iov — Tue, 31 Dec 2024 09:44:21 GMT

I already shared my system information with ssu system.txt in my first message
I tested my ram with windows memory identification and found no errors, if you want I can test it with memtest
my power supply fsp 650w 80 plus

Re:bsod arc a750 counter strike 2

Mike_Intel — Fri, 03 Jan 2025 01:51:37 GMT

Hello iov,

Thank you for the update.

Upon reviewing the SSU logs, I found that your Graphics driver is not updated. You are using version 32.0.101.6325 and the latest that we have is version 32.0.101.6449.

Please update the driver using Clean driver installation method. Kindly follow the steps here:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

You can download the version 32.0.101.6449 here:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:bsod arc a750 counter strike 2

Mike_Intel — Tue, 07 Jan 2025 23:34:59 GMT

Hello iov,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:bsod arc a750 counter strike 2

iov — Wed, 08 Jan 2025 20:11:59 GMT

I could not test early because I had exams, I updated the driver, I played cs2 for a total of 6 hours for the last 2 days and I did not have any problems thank you for your interest in this process.

Re:bsod arc a750 counter strike 2

Mike_Intel — Mon, 13 Jan 2025 01:22:31 GMT

Hello iov,

Thank you for the update and I am glad that you are having no issues playing CS2 now.

Since the issue is now fixed, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician