topic Re:NFS heat seeing through floor in Intel® Arc™ Discrete Graphics

NFS heat seeing through floor

aarush_patney — Sun, 15 Dec 2024 18:40:29 GMT

after the recent arc ui update i can for some reason see through the map in NFS heat i reinstalled the game etc but does not seem to work before the update it ran fine.

Re:NFS heat seeing through floor

RandyT_Intel — Tue, 17 Dec 2024 03:28:04 GMT

Hello aarush_patney,

Thank you for reaching out to us regarding the issue you’re experiencing with your graphics and game performance. To better assist you, I need to gather some additional information. Could you please answer the following questions?

Has this issue occurred before?
How did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver?
May I know the origin of the game (e.g., Steam, Epic Games, etc.)?
Have you updated the game version or any related applications recently?
What troubleshooting steps have you tried so far to fix the issue?
Have you tried rolling back to the previous graphics driver version?
Could you provide screenshots or recordings of the issue so I can clearly see what’s happening?

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re:NFS heat seeing through floor

RandyT_Intel — Fri, 20 Dec 2024 02:50:18 GMT

Hello aarush_patney,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re:NFS heat seeing through floor

RandyT_Intel — Sun, 22 Dec 2024 22:23:23 GMT

Hello aarush_patney,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Best regards,

Randy T.

Intel Customer Support Technician