topic Re:Intel update problems in Intel® Arc™ Discrete Graphics

Intel update problems

ineedhelplease — Sun, 22 Dec 2024 15:13:44 GMT

A few days ago , I updated my Intel Iris XE graphics to the latest version .

I noticed that all of my games started working poorly (Roblox , Fortnite etc.)

I am scared to roll back as something may happen .

Re:Intel update problems

DeancR_Intel — Thu, 26 Dec 2024 06:27:30 GMT

Hi ineedhelplease,

Thank you for posting in the Community!

Please share some details about your system.

What is the graphics driver you are using?

Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

Provide us with the Intel SSU report from your system.

If you do not wish to submit the SSU report then at least provide us with the following information about your system:
- Processor make and model.
  - Power Supply make and model.
- Motherboard make and model.
- Amount of memory (RAM).
- Operating System version/build number.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Intel update problems

DeancR_Intel — Sun, 29 Dec 2024 21:43:38 GMT

Hi ineedhelplease,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:Intel update problems

ineedhelplease — Mon, 30 Dec 2024 09:39:31 GMT

Processor make/model 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz

cannot provide Power Supply

Motherboard make/model : Acer(make)

RAM 16GB

OS Windows 11 Pro 24H2 Build number : 26100.2605

Sorry for vague info , I'm not an expert in computing

Re:Intel update problems

DeancR_Intel — Wed, 01 Jan 2025 21:50:35 GMT

Hi ineedhelplease,

Thank you for providing this information however, I would like to know if you tried doing DDU with the latest graphics driver.

Let me know if you have questions

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:Intel update problems

ineedhelplease — Thu, 02 Jan 2025 06:44:31 GMT

May I ask how the DDU works?

Re:Intel update problems

DeancR_Intel — Mon, 06 Jan 2025 03:45:34 GMT

Hi ineedhelplease,

To simplify this, DDU will remove the old driver completely from your system to give way for the new driver. This is to avoid conflicts on the drivers that cause issues.

Follow the steps here:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:Intel update problems

ineedhelplease — Mon, 06 Jan 2025 07:05:58 GMT

I wish to close this topic as I found the solution and my games work better now .
Thank you for helping me , I will definitely come back here when I have another problem .
Thanks once again

Re:Intel update problems

DeancR_Intel — Tue, 07 Jan 2025 21:10:54 GMT

Hi ineedhelplease,

I'm glad to hear that your Graphics is working now! If you don't have any other inquiries regarding to your Graphics. I will be closing this inquiry as shown your issue has been resolved. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician