topic Re:adaptive sync not using full range in Intel® Arc™ Discrete Graphics

adaptive sync not using full range

Zano4455 — Tue, 24 Dec 2024 00:44:03 GMT

I have a a770 connected to a LG monitor that has an adaptive sync range of 144hz to 48hz. When I run a game that goes under 60 fps the monitor goes into Low Framerate Compensation. This should only be happening when the framerate goes under 48 frames per second. I have verified this by comparing the fps reported in game to the refresh rate reported by the monitors OSD.

Re:adaptive sync not using full range

Earl_Intel — Mon, 30 Dec 2024 03:47:48 GMT

Hi Zano4455,

Thank you for posting in the communities!

For us to further check on this, kindly provide us the needed information below:

What is the name of the game you're trying to play?
May I know if the game is working fine before?
What graphics driver are you using?
Have you tried rolling back your graphics drivers? if yes, may I know if the issue still persists?
What is the exact make and model of your monitor?

We will be able to move forward with the following step and try to address the problem you are having once we receive this information.

Best regards,

Earl E.

Intel Customer Support Technician

Re:adaptive sync not using full range

Earl_Intel — Thu, 02 Jan 2025 07:24:43 GMT

Hi Zano4455,

Just wondering if you had a chance to look over the questions I posted. In order to decide on the appropriate course of action to address this issue, kindly inform me as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:adaptive sync not using full range

Zano4455 — Sun, 05 Jan 2025 01:05:41 GMT

It is doing it in cyberpunk 2077 and shadow of the tomb raider. I get the full adaptive sync range on ratchet and clank.

I am using 32.0.101.6449.

It is a lg 27gl850.

edit: also ratchet and clank is very unstable with the latest drivers. it crashes randomly.

edit 2: the random crashes were caused by Steam.

Re:adaptive sync not using full range

Earl_Intel — Thu, 09 Jan 2025 05:29:12 GMT

Hi Zano4455,

Thank you for sharing this information.

To further troubleshoot the issue, can you provide the additional questions listed below:

Have you tried using different GPU versions to check if the issue is also occurring on older drivers?
Can you provide us the game settings for Cyberpunk 2077 and Shadow if the Tomb Raider for us to try and replicate the issue on our end.
Have you check if your BIOS version is already up to date?

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

Re:adaptive sync not using full range

Earl_Intel — Mon, 13 Jan 2025 07:22:37 GMT

Hi Zano4455,

I was just curious whether you had a chance to review the questions I posted. Please let me know as soon as possible so that I can determine the best line of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

Re:adaptive sync not using full range

Earl_Intel — Wed, 15 Jan 2025 03:59:53 GMT

Hi Zano4455,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician