topic B580 on PUBG crash in Intel® Arc™ Discrete Graphics

B580 on PUBG crash

weirdo913 — Sat, 11 Jan 2025 16:53:37 GMT

12700 b580 16g3200 b660m
my game always crash and say need to update the latest driver but i have this.(sorry my native language not english.

Mike_Intel — Wed, 15 Jan 2025 05:13:11 GMT

Hello weirdo913,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

When did you purchased the Arc B580?
Are you using an Intel brand Arc B580?
Was it working fine before?
Did you change any settings?
You mentioned that there is an error message that you need to update the driver. Did you try to update the driver and are you getting an error message?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Mike_Intel — Sun, 19 Jan 2025 23:48:10 GMT

Hello weirdo913,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Mike_Intel — Wed, 22 Jan 2025 23:22:11 GMT

Hello weirdo913,

I hope you are having a good day.

I am sending another follow up on the information that I requested.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician