Can the Intel B580 Arc GPU's Underperformance with Ryzen 5 3600 Be Resolved?

emberr — Tue, 07 Jan 2025 00:28:26 GMT

I recently ordered the Intel B580 Arc GPU, expecting it to pair well with my mid-range Ryzen 5 3600 processor. However, I’ve come across reports of the GPU underperforming significantly when used with this CPU. Issues like lower-than-expected frame rates, inconsistent performance, and suboptimal GPU utilization are concerning.

Is this underperformance due to compatibility problems between the Intel GPU and AMD CPU, or is it related to driver or software optimization issues? Are there plans for Intel to release updates to resolve these performance bottlenecks, or should I expect this combination to remain inherently limited? It's frustrating to invest in hardware only to face such issues—will this situation improve?

Re:Can the Intel B580 Arc GPU's Underperformance with Ryzen 5 3600 Be Resolved?

RandyT_Intel — Wed, 08 Jan 2025 03:26:28 GMT

Hello emberr,

Thank you for reaching out to us regarding the issue you’re experiencing with your graphics and game performance. To better assist you, I need to gather some additional information. Could you please answer the following questions?

Can you please run the System Support Utility (SSU) and share the logs with me?
On what game do you have experiencing this low FPS issue?
May I know the origin of the game (e.g., Steam, Epic Games, etc.)?
Have you updated the game version or any related applications recently?
What troubleshooting steps have you tried so far to fix the issue?
Have you tried rolling back to the previous graphics driver version?
Could you provide screenshots or recordings of the issue so I can clearly see what’s happening?

For performance issue I need this data so I can check and observe the performance issue you're encountering I also attached Intel® Arc™ Graphics – Desktop Quick Start Guide for your reference.

Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

Performance issues:

If you have a game or app that is not performing as you would expect then we need to know it. However slow performance is very subjective.

Numbers and statistics speak a universal language so when submitting your bug to Intel try capturing the following information:

Describe the performance issue as best as you can.

Per example: FPS drop when entering ‘x’ or ‘y’ section.

Provide screenshots or describe the graphics settings used in-game.

Per example: Ultra quality preset, video resolution, ray-tracing on, etc. etc.

Submit CapFrameX capture data (.json files) reproducing the issue.

Capture data at least 3 times to define a good performance baseline.

About CapFrameX

This is a 3rd party tool for frametimes capture and analysis based on Intel's PresentMon. The overlay is provided by Rivatuner Statistics Server (RTSS).

CapFrameX Installation instructions:

Go to https://www.capframex.com/download and download the latest version of CapframeX.
Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
Unzip both installers and install them.
Launch CapFrameX and then close it. This is so it creates the user Configuration folder.
Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

Open CapframeX and do NOT minimize or close it.
Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Can the Intel B580 Arc GPU's Underperformance with Ryzen 5 3600 Be Resolved?

RandyT_Intel — Sun, 12 Jan 2025 03:03:27 GMT

Hello emberr,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re:Can the Intel B580 Arc GPU's Underperformance with Ryzen 5 3600 Be Resolved?

RandyT_Intel — Wed, 15 Jan 2025 04:50:05 GMT

Hello emberr,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Best regards,

Randy T.

Intel Customer Support Technician

topic Re:Can the Intel B580 Arc GPU's Underperformance with Ryzen 5 3600 Be Resolved? in Intel® Arc™ Discrete Graphics

Can the Intel B580 Arc GPU's Underperformance with Ryzen 5 3600 Be Resolved?

Re:Can the Intel B580 Arc GPU's Underperformance with Ryzen 5 3600 Be Resolved?

Re:Can the Intel B580 Arc GPU's Underperformance with Ryzen 5 3600 Be Resolved?

Re:Can the Intel B580 Arc GPU's Underperformance with Ryzen 5 3600 Be Resolved?