topic Video adapter issues related to minimum requirements in Intel® Arc™ Discrete Graphics

Video adapter issues related to minimum requirements

Dedsec10 — Tue, 14 Jan 2025 06:14:54 GMT

Hello,

I'm facing issues with unable to find video adapter that meets minimum requirements while launching The Crew Motorfest.

Also, being on the latest version of Intel Arc (32.0.101.6449) and having Intel Arc A770 as of GPU,
game is unable to launch with the settings used as a dedicated graphics card.

So, should I wait for another driver update or maybe you can find me a solution here?

Regards and thanks,
Dedsec10

Re:Video adapter issues related to minimum requirements

ACarmona_Intel — Fri, 17 Jan 2025 07:40:38 GMT

Hello Dedsec10,

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze your system specifications and configurations. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send me the generated SSU.txt file.

And also, does the issue happens the first time that you played the game?

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Video adapter issues related to minimum requirements

ACarmona_Intel — Wed, 22 Jan 2025 07:38:19 GMT

Hello Dedsec10,

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Video adapter issues related to minimum requirements

Dedsec10 — Wed, 22 Jan 2025 07:51:24 GMT

Hello @ACarmona_Intel

Sorry for the delay, actually I got the solution for it and I just had to sync and update the drivers to latest version.
If there's anything else I'll post it on the community channel

Thank you!

Best regards,
Dedsec10

Re:Video adapter issues related to minimum requirements

ACarmona_Intel — Thu, 23 Jan 2025 01:51:12 GMT

Hello Dedsec10,

Thank you so much for the response.

Let's monitor our case for one week, and if the issue does not reoccur or you won't need any further assistance, please give me a heads-up if we can already close the case.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Video adapter issues related to minimum requirements

ACarmona_Intel — Thu, 30 Jan 2025 07:23:32 GMT

Hello Dedsec10,

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician