topic Display black after sleep/shut down in Intel® Arc™ Discrete Graphics

Display black after sleep/shut down

MRbermudez — Wed, 15 Jan 2025 01:29:53 GMT

Ryzen 7 2700X

MSI X570-A Pro

16gb ram

Windows 11 Pro

24H2

26100.2605 (build)

Corsair RM1000 psu

Put my computer to sleep, turn it on the next day, no display.

Hold the power button down to shut it off, then back on, no display.

Re-seating might fix it? (sometimes does, other times doesn't)

Taking out the bios battery might help? Hard to tell.

Running latest BIOS 7C37vHP1(Beta version)

In the setup instructions it says to disable "Legacy Mode", I only see "Legacy USB", is that it?

One thing I can tell is that if I hear the fans from the GPU start before the rest of my fans, that's generally a good sign. If all of the fans start at the same time, then no display for certain.

Re:Display black after sleep/shut down

DeancR_Intel — Fri, 17 Jan 2025 08:31:04 GMT

Hi MRbermudez,

Thank you for posting in the Community!

Please share more details about the issue so I can assist you effectively.

Can you describe the issue more to us?

Did you do recent changes with the system?

Have you performed other troubleshooting steps?

Please make sure you provide the following basic information when reporting a bug:

What is the graphics driver you are using?

Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Display black after sleep/shut down [UPDATE PRODUCT]

DeancR_Intel — Wed, 22 Jan 2025 03:48:04 GMT

Hi MRbermudez,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Display black after sleep/shut down [UPDATE PRODUCT]

DeancR_Intel — Sun, 26 Jan 2025 21:47:54 GMT

Hi MRbermudez,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician