topic Re:FPS ISSUES AFTER THE LAST UPDATE in Intel® Arc™ Discrete Graphics

FPS ISSUES AFTER THE LAST UPDATE

rashh — Fri, 10 Jan 2025 14:51:10 GMT

Hello, since 08.01.2025 i am having fps issues on valorant,normally it was like between 180-250 but now it`s hitting even 70 80 fps,please fix this problem because it happens on your every updates. I tried to uninstal intel and nvidia drivers and downloaded back but still same

System specs ;

3050ti 4gb
32gb ram
i5 12500h
1 TB SSD

The graphics are all low
It happens on every map
It is not only on Valorant, , you can feel the performance problem even not playing games. >

The problem is update,please reccomend me a driver version and could you please tell how should i download it

Re:FPS ISSUES AFTER THE LAST UPDATE

Ernesto_C_Intel1 — Fri, 17 Jan 2025 06:49:09 GMT

Hi rash,

Thanks for posting in Intel Arc Communities.

I'm saddened to know about the performance you're seeing with the graphics card. In order for me to better understand your issue, I would like to ask for the following information:

1. May I know the exact Intel Arc Graphics card that you have in your system?

2. What is the last Intel graphics driver version that was working correctly with your system?

3. I see that you have an i5-12500H processor, kindly clarify if you are using a laptop. If yes, may I know the brand and model of your device?

4. Can you share current driver version you have right now?

5. Where did you download the latest graphics driver you're using? Was it from your laptop's download center?

6. Can you provide screenshots or describe the graphics settings used in-game.

Per example: Ultra quality preset, video resolution, ray-tracing on, etc. etc.

Regards,

Ernesto C.

Intel Customer Support Engineer

Re:FPS ISSUES AFTER THE LAST UPDATE

RandyT_Intel — Wed, 22 Jan 2025 20:18:06 GMT

Hi rash,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re:FPS ISSUES AFTER THE LAST UPDATE

RandyT_Intel — Mon, 27 Jan 2025 20:45:10 GMT

Hi rash,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Best regards,

Randy T.

Intel Customer Support Technician