topic B580 no signal output after updating driver in Intel® Arc™ Discrete Graphics

B580 no signal output after updating driver

RyanL125 — Fri, 24 Jan 2025 17:15:44 GMT

Every time I updating the driver the graphic card will lost signal output. It can be recovered after reboot the system. I connect monitor with hdmi cable. It's there any solution to solve this problem? Thanks very much.

spec:

CPU: I5-12490F

GPU: MAXSUN ARC B580 MILESTONE

MB:MAXSUN B760M GAMING WIFI D4

RAM:16GB 3200MT/S

MONITOR:MSI PRO MP243

SYSTEM:WINDOWS11 23H2 22631.4751

Re:B580 no signal output after updating driver

Mike_Intel — Mon, 27 Jan 2025 01:18:42 GMT

Hello RyanL125,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

When did you purchase the unit?
How did you update the driver?
What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:B580 no signal output after updating driver

Mike_Intel — Wed, 29 Jan 2025 23:10:59 GMT

Hello RyanL125,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:B580 no signal output after updating driver

RyanL125 — Fri, 31 Jan 2025 11:48:30 GMT

hello Mike,

I built system on Dec.20th last year. I upgrade the driver by download directly. The Intel Graphic Software is too slow to download in China. So when new driver published, I just download .exe program directly and install it. Every time I updating the driver the graphic card will lost signal output., but it can be recovered after reboot the system.

Re: B580 no signal output after updating driver

RyanL125 — Fri, 31 Jan 2025 15:38:16 GMT

I update to 6262 just now, it still have the same issue. Although it can be recoverd by reboot the system, but it's very inconvenient for frequently driver update.

Re:B580 no signal output after updating driver

Mike_Intel — Sun, 02 Feb 2025 23:47:17 GMT

Hello RyanL125,

Thank you for the update.

Let me ask more details about this issue.

Can you provide the specification of your power supply?
Just to get the exact issue, there will be no display once the system enters the OS or no POST at all?
Can you share the driver link that you installed?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:B580 no signal output after updating driver

Mike_Intel — Wed, 05 Feb 2025 22:59:58 GMT

Hello RyanL125,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re:B580 no signal output after updating driver

Mike_Intel — Mon, 10 Feb 2025 23:10:35 GMT

Hello RyanL125,

I hope you are having a good day.

I am sending another follow up on the information that I requested.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician