topic Re:Driver not uninstalled correctly in Intel® Arc™ Discrete Graphics

Driver not uninstalled correctly

GTX — Fri, 24 Jan 2025 09:09:58 GMT

Hello. Driver not uninstalled correctly.

I attach a screenshot. This issue occurs since version 32.0.101.6325/32.0.101.101.6252, which is after the software change 32.101.6319.

Also, GPU is not shown in Settings-System of IGS.

These two issues are too obvious to require further reporting, and TEAM may already be taking action.

Thank you.

Re:Driver not uninstalled correctly

ACarmona_Intel — Mon, 27 Jan 2025 07:33:18 GMT

Hello GTX,

Thank you for posting in our communities.

In order for me to provide you the appropriate recommendation, please copy and paste the text or the error message that is on the fail.png. as I can only understand English.

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:Driver not uninstalled correctly

GTX — Mon, 27 Jan 2025 09:11:50 GMT

Hi. I don't know what it means, but here's how to translate it:

intel ARC software and driver uninstaller // X

Uninstallation completed successfully. // 1/2

intel R graphics driver // failed X

intel R graphics software and driver uninstaller // uninstall completed V

! You may need to restart to remove some programs. [Restart now] [Exit]

Re:Driver not uninstalled correctly

ACarmona_Intel — Tue, 28 Jan 2025 02:40:10 GMT

Hello GTX,

Thank you so much for your cooperation.

It appears that something happened during the latest installation of the driver, so for our next step, please perform a clean installation using DDU, then install our latest driver: Intel® Graphics Driver 32.0.101.6460/32.0.101.6259.

Note: DDU completely eliminates all traces of old graphics drivers from your system and avoids any conflicts or problems that could result from residual driver files.

If you have any questions, please let me know.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Driver not uninstalled correctly

ACarmona_Intel — Fri, 31 Jan 2025 06:36:07 GMT

Hello GTX,

I would like to know if you have any questions regarding the recommendation that I have provided.

If so, kindly inform me, as I would be glad to assist you.

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:Driver not uninstalled correctly

GTX — Fri, 31 Jan 2025 07:00:54 GMT

Hi, I guess this is probably due to Windows or something else. I have tried the 6314 and 6319 drivers which were fine before, but sometimes the problem occurs and sometimes it doesn't. I will investigate further to find out what is causing the problem. I will close the thread.

Re:Driver not uninstalled correctly

ACarmona_Intel — Mon, 03 Feb 2025 05:54:42 GMT

Hello GTX,

Thank you for the response.

And I understand that you already wanted our case to be closed, therefore, I will now be closing our case today.

If, in case you will need assistance in the future, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

By the way, you may also contact Microsoft support for further assistance, as they might also provide you a helpful insight regarding the issue in our case.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician