topic Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky in Intel® Arc™ Discrete Graphics

BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

GLKraken — Fri, 27 Dec 2024 21:25:38 GMT

So, ever since I got a new Display Port Monitor I haven't had any problems with my A750 LE graphics card. But now I decided to play a new game ( No man's sky ) and It runs just fine, with a few stutters, but after playing for about 30+ minutes, my pc will randomly get a BSoD, also Alt+tabbing the game is kind of weird if I don't put it in windowed mode.

Mobo: TUF GAMING B650M PLUS WIFI
CPU: Ryzen 5 7600X
RAM: 32GB GSkill triden 6000mhz ( tried XMP on/off already )
GPU: ARC A750 LE (32.0.101.6332 and 32.0.101.6325 used, both with the same error)

Temperatures are just fine, gpu never goes 75C+. Cpu 70C-.

I'm not sure if I should post this here or with NMS support, since the error is the intel graphics driver I suposse It is fine here.

The crash doesn't happen If I never open No Man's sky, but if I open it, even after closing it, it will crash randomly.

I have the dmp file but won't let me post it here, so I put it into a txt file, any other information required can be provided if asked.

Re:BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

DeancR_Intel — Fri, 03 Jan 2025 05:25:19 GMT

Hi GLKraken,

Thank you for posting in the Community!

I suggest doing the following steps here:

A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

Let me know if you any other questions.

Best regards,

Dean R.

Intel Customer Support Technician

Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

verdich — Fri, 03 Jan 2025 08:30:28 GMT

Maybe this is related to https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/874?

Re: Re:BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

GLKraken — Fri, 03 Jan 2025 13:08:10 GMT

Hello, ty for answering

I already tried doing DDU, and when I get time I'll try using non WHQL driver, I'm going to use 32.0.101.6332/32.0.101.101.6253.

And what @verdich linked looks very similar to what I'm getting too, sadly if I downgrade to the driver mentioned there I don't get the optimizations for marvel rivals.

Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

GLKraken — Fri, 03 Jan 2025 23:10:34 GMT

Wanted to add: Counter Strike 2 seems to have the very same issue

Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

GLKraken — Wed, 08 Jan 2025 15:09:47 GMT

So even with non WHQL 32.0.101.6332/32.0.101.101.6253 the bug is there.

Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

DeancR_Intel — Wed, 08 Jan 2025 22:38:42 GMT

Hi GLKraken,

I suggest the following steps here:

Check if the system meets all the requirements specified in the Intel® Arc™ A-Series Graphics – Desktop Quick Start Guide to support Intel ARC graphics.
Perform the clean installation of the latest version of Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows*.
Undo any recent hardware or software changes made.
Check if the windows is updated to the latest version.
Update the BIOS to latest version and reset it to default settings.
Enable resizable BAR in the BIOS.
- Refer to What Is Resizable BAR and How Do I Enable It? for more information.
Try testing with another compatible system and graphic card.

Here's the link for reference:
Bluescreen Error message " igdkmdnd64.sys " On Intel®...

Best regards,

Dean R.

Intel Customer Support Technician

Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

GLKraken — Fri, 10 Jan 2025 15:51:36 GMT

1st, all requirements are met for Intel ARC A-SERIES graphics

I did a clean installation of with non WHQL 32.0.101.6332/32.0.101.101.6253 drivers, and 32.0.101.6332, Gonna try this sunday to do it

again with the newest drivers

There hasn't been any software changes or hardware changes

Windows is updated to the latest version, I'm using Windows 23H2 22631.4602

The BIOS for my Mobo is 1811, so I'm going to update to the latest one ( also in sunday because of free time )

Resizable BAR is also enabled

6600XT works fine in this PC, sadly I can't test the A750 in another system since there are no other computers avaiable for me that have Smart Access memory or Resizable BAR.

Thank you for answering, I'll try to follow up in sunday

Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

GLKraken — Mon, 13 Jan 2025 03:24:38 GMT

Updated BIOS to latest version, Updated Drivers using DDU, the bug is still there.

Something I wanted to note, since i just noticed, before the crash there will be like a small freeze when alt + tabbing. When I check in event viewer the freeze has the exact same time the system logs the display controller (igfxnd) stopped working and was recovered succesfully ( and it didn't crash ). AND, after that small freeze, even if i close the game, I notice the crash will happen anyways, it becomes a matter of time.

For now only games making this crash are Counter Strike 2 and No Man's sky, the crash won't happen in No Man's sky's menu

Re:BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

DeancR_Intel — Thu, 16 Jan 2025 03:52:41 GMT

Hi GLKraken,

This is an acknowledgement message for your case, do please wait as this concern will be investigated internally to be able to provide a resolution to your request. I will get back to your once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

GLKraken — Fri, 17 Jan 2025 15:45:38 GMT

Ty for answering, I won't be avaiable next week so if you ask for something, I'll be answering 28-29th January.

o7

Re:BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

ACarmona_Intel — Mon, 20 Jan 2025 05:34:09 GMT

Hello GLKraken,

Thank you so much for the response, and I understand that you wouldn't be able to respond to us until January 27th.

For our next step, please share with us your SSU logs so we can further analyze your system specifications and configurations.

To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

Furthermore, we have a new release driver: 32.0.101.6458/32.0.101.6257. Please try to install it and check if the issue will still persist.

Looking forward to your update!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

jxn — Sun, 26 Jan 2025 19:38:41 GMT

Hello, I would like to add to this thread that I am experiencing similar issues. I'm on an arc a750 and clean installing the newest drivers with DDU hasn't resolved these BSODs. Should I open a new forum thread for my specific case or should I add to this existing thread?

Cheers.

Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

verdich — Mon, 27 Jan 2025 07:44:47 GMT

Hey @jxn!

I think you might find that the 32.0.101.6078 WHQL driver allows you run without experiencing these BSODs. Intel has told me that they consider it a hardware issue, so you may also want to look into warranty and possibly going through an RMA process.

https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/874

I'll add that I think the Intel team has handled this very well - at least in my case. The BSOD issues seem to affect a minority of the cards out there and I know first hand how hard it can be to diagnose such things without being able to reproduce them. I hope you find a solution!

Regards,

Kasper

Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

DeancR_Intel — Tue, 28 Jan 2025 05:59:05 GMT

Hi GLKraken,

I wanted to follow up on the previous message from @ACarmona_Intel regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Hi jxn,

This is noted however, I suggest creating a new thread for this to avoid further confusions.

Best regards,

Dean R.

Intel Customer Support Technician

Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

GLKraken — Tue, 28 Jan 2025 13:45:21 GMT

Yeah I just returned and read it, I'll install the drivers and do the SSU report today's night or tomorrow's night

Thank you for waiting this week

Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

jxn — Tue, 28 Jan 2025 14:45:31 GMT

Thanks for your reply @verdich ,

I am currently testing the 6078 drivers, and so far I haven't gotten any BSODs after reverting to these drivers. I will report back with any findings, and if the issue persists, will go through the RMA process as per your advice.

Thanks!

Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

jxn — Tue, 28 Jan 2025 14:49:46 GMT

Thank you @DeancR_Intel , I will create a new thread if my issue still persists after the measures, per @verdich .

Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

lamhirh — Tue, 28 Jan 2025 15:21:57 GMT

I am having the same issue with no man sky since around mid -late December. The game used to work fine, then started having issues.

First game starts to stutter, and the bluescreens anytime between 15-30 minutes from starting the game. Bsods are igkmdm.sys related

Multiple clean installs have been done since.

Re: BSoD, igdkmdnd64.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, only when playing No Man's Sky

GLKraken — Tue, 28 Jan 2025 23:03:57 GMT

Okay got the SSU Report, I didn't update the drivers since I saw no changes were made to A-Series graphics card and jxn had tested it. ( If you require me to do so, tell me, I just wanted to save me some time )

If something else is required I can help, like making the crash happen and after that making the ssu report or something.

Thank you for your work!