topic Re:Fan Control is missing after installing new Graphics Driver and games are stuttering in Intel® Arc™ Discrete Graphics

Fan Control is missing after installing new Graphics Driver and games are stuttering

Nabeen — Sat, 01 Feb 2025 14:57:21 GMT

Hello there.

After installing the newest driver for my Intel arcA750 GPU, the fan control setting in Intel Graphics Software is gone. Not only that, but the fan control tuning tab is missing. What should I do? Should I switch over to the previous driver?

I am experiencing decreased GPU performance in a game I tried months ago. Don't know what occurred. Getting bad performance in both the old and new games. Really fed up with this.

My configuration:

Intel Core i5 12400
Sparkle Intel Arc A750
16 GB DDR4 Ram
Biostar B760MX-E D4 motherboard

Re:Fan Control is missing after installing new Graphics Driver and games are stuttering

RandyT_Intel — Tue, 04 Feb 2025 03:28:24 GMT

Hi Nabeen,

You may try to reinstall again the Intel Graphics Software.

When a driver gets upgraded, some settings might change and the stored user settings might cause issues. The Arc Control app and service need to re-initialize the values. Because of this, a reboot is required after the driver update and before any settings customization in Arc Control.

At the end of the new driver installation process you can

Click the Required Reboot button in the last driver installer screen.

Click Finish button if you have to save work in currently open apps and then manually reboot your system.

Please let me know if these steps work for you.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Fan Control is missing after installing new Graphics Driver and games are stuttering

RandyT_Intel — Tue, 04 Feb 2025 21:40:42 GMT

Hi Nabeen,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Best regards,

Randy T.

Intel Customer Support Technician

Re: Fan Control is missing after installing new Graphics Driver and games are stuttering

Nabeen — Wed, 05 Feb 2025 05:46:22 GMT

Hello,
I apologize for not being available for a few days.
I also tried reinstalling the new driver and rolling back to the prior one, but it did not help.
After restarting or starting my computer, IntelGraphicsSoftware.service seems to be operating in services, but Intel Graphics software does not. I tried running it manually, but it does not appear. After terminating the IntelGraphicsSoftware.service, I attempted to start the Intel Graphics program, it opens but no tuning choices were displayed. In addition, Intel Graphics software is enabled in the Startup options.
I have included some screenshots. Please assist me. My GPU reaches 50 degrees ideally when the fan is not spinning by default.