topic ARC B580 in Intel® Arc™ Discrete Graphics

ARC B580

Regie666 — Wed, 05 Feb 2025 17:31:12 GMT

Hello,

I have a problem, ARC B580 graphics card, Call to Arms Gates of Hell game. RTX 2080 runs much faster in many games than ARC B580.
Call to Arms Gates of Hell
RTX2080 65-98 FPS
ARC B580 20-50 FPS

Re:ARC B580

DeancR_Intel — Fri, 07 Feb 2025 06:43:21 GMT

Hi Regie666,

Thank you for posting in the Community!

I would like to know the graphics driver currently installed on your system. Could you please provide a capframeX data from the game titles you have mentioned? Provide the game settings screenshot as well for further checking.

Follow the instructions of gathering capframeX data here: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

To better understand your system's configuration, I kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

Intel® System Support Utility for Windows*
Here's a quick guide on using the Intel SSU:

Download and launch SSU.exe.
Check the box for "Everything."

When the scanning is complete, click "Next."
Click "Save."
Please send the saved file to us.

Best regards,

Dean R.

Intel Customer Support Technician

Re:ARC B580

DeancR_Intel — Wed, 12 Feb 2025 00:55:39 GMT

Hi Regie666,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:ARC B580

DeancR_Intel — Sun, 16 Feb 2025 23:59:20 GMT

Hi Regie666,

Since I did not receive any response from you, I will be closing this inquiry and no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician