topic Re: Arc B580 in Intel® Arc™ Discrete Graphics

Arc B580

Carsconde — Wed, 05 Feb 2025 21:50:39 GMT

So I just the the Arc B580 but when I boot up after installed I can only get to the bios and if I don’t choose to do that I get a black screen with white bits all over. I’m not sure what I can do to fix it as I’ve tried resetting my Bios and tried using hdmi rather than display port. Any help or push in the right direction would be great.

Re: Arc B580

AlHill — Wed, 05 Feb 2025 21:58:54 GMT

What model motherboard and what processor do you have?

Doc (not an Intel employee or contractor)
[W10 is today's XP ]

Re: Arc B580

Carsconde — Wed, 05 Feb 2025 22:08:32 GMT

Motherboard- ASRock B650M
CPU - AMD Ryzen 5 7600

Re: Arc B580

AlHill — Wed, 05 Feb 2025 22:13:47 GMT

Have you updated your bios?

Doc (not an Intel employee or contractor)
[W10 is today's XP ]

Re: Arc B580

Carsconde — Wed, 05 Feb 2025 22:17:15 GMT

I believe so

Re: Arc B580

AlHill — Wed, 05 Feb 2025 22:23:53 GMT

Either you updated the motherboard bios or you did not. Which is it?

Doc (not an Intel employee or contractor)
[W10 is today's XP ]

Re: Arc B580

Carsconde — Thu, 06 Feb 2025 01:47:32 GMT

They are updated I just redid them to be sure.

Re:Arc B580

Mike_Intel — Fri, 07 Feb 2025 03:48:56 GMT

Hello Carsconde,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

When did you purchase the Arc B580?
Are you using an Intel brand Arc B580?
Can you check what is the BIOS version installed in your motherboard?
Have you tried loading the default setting of your BIOS?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Arc B580

Mike_Intel — Tue, 11 Feb 2025 23:30:44 GMT

Hello Carsconde,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Arc B580

Mike_Intel — Sun, 16 Feb 2025 23:08:24 GMT

Hello Carsconde,

I hope you are having a good day.

I am sending another follow up on the information that I requested.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician