topic Re:DX9 game crashes randomly on A770 in Intel® Arc™ Discrete Graphics

DX9 game crashes randomly on A770

modx — Mon, 20 Feb 2023 03:12:53 GMT

I experience random crashes when playing the game "DFO". The game runs normally but would crash back to desktop. No pop ups or error messages.

Drivers are up to date and reBar is on.

So far my other games runs fine but this one. Would really like to get this to work.

Thanks!

Re: DX9 game crashes randomly on A770

modx — Mon, 20 Feb 2023 16:40:01 GMT

Event viewer logs:

Faulting application name: DFO.exe, version: 2.24.5.26, time stamp: 0x63e21bf0
Faulting module name: ntdll.dll, version: 10.0.22621.900, time stamp: 0xa97a9ed6
Exception code: 0xc0000005
Fault offset: 0x000000000006b514
Faulting process id: 0x0x173C
Faulting application start time: 0x0x1D94544C8AF8464
Faulting application path: C:\Neople\DFO\DFO.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b6c3c28d-f40b-4e1f-9e67-555d75799637
Faulting package full name:
Faulting package-relative application ID:

Re: DX9 game crashes randomly on A770

modx — Tue, 21 Feb 2023 03:11:22 GMT

Just got a crash on Monster Hunter Rise. Attached is the crash report.

Re:DX9 game crashes randomly on A770

Jean_Intel — Wed, 22 Feb 2023 15:42:34 GMT

Hello modx,

Thank you for posting on the Intel️® communities. We understand that you are having game crashes.

To have a better understanding of your issue, please provide me with the following:

Does the issue occur on a specific game stage?
Is the issue present on different drivers?
Are you running the latest game version?
What is the game distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)?
Provide us with a video showing the issue behavior, as well as the game settings you use.

Also, we recommend you open different threads for each issue you are experiencing. This will help us void confusion and duplicate efforts.

Best regards,

Jean O.

Intel Customer Support Technician

Re: Re:DX9 game crashes randomly on A770

modx — Thu, 23 Feb 2023 03:55:46 GMT

OK. I'll just focus on Monster Hunter Rise on this thread then. I'll open another one for DFO

The game crashed twice on the Frost Island map. Today, it crashed when I tried to exit the game
Same driver
Yes, latest game version
Steam
The crash only happened when I tried to exit the game. I have a video on the game settings and a screen shot of the crash

https://drive.google.com/drive/folders/1KBVr7BXqPgkU3ipmEGFJAsUGUDNmDFzg?usp=sharing

Re:DX9 game crashes randomly on A770

Jean_Intel — Thu, 23 Feb 2023 21:49:42 GMT

Hello modx,

Thanks for the information provided.

Perform a clean installation of the latest production driver, 31.0.101.4091. Not that for the most stable experience, you should use the fully validated production releases. Corrupted files from previous installations of drivers can linger on a system which can cause driver updates to not work as expected.

Best regards,

Jean O.

Intel Customer Support Technician

Re: DX9 game crashes randomly on A770

modx — Fri, 24 Feb 2023 04:48:27 GMT

Re-install the stable driver seems to help. Going to do more tests and see.

Re:DX9 game crashes randomly on A770

Jean_Intel — Fri, 24 Feb 2023 20:43:56 GMT

Hello modx,

Thanks for the information you shared.

We will keep this thread open for a few days so you can continue testing. Let us know in case you face the issue again.

Best regards,

Jean O.

Intel Customer Support Technician

Re: Re:DX9 game crashes randomly on A770

modx — Sat, 25 Feb 2023 04:31:19 GMT

Played 4 games, crashed once. Map is Lava Caverns, fighting Pyre Rakna-Kadaki. The screen freezes and I had to force quit the game.

I did changed the FPS cap from 60 to 90

Re:DX9 game crashes randomly on A770

Jean_Intel — Mon, 27 Feb 2023 19:34:31 GMT

Hello modx

We appreciate your response.

We will do further research on this matter and post the response on this thread once available.

Best regards,

Jean O.

Intel Customer Support Technician

Re:DX9 game crashes randomly on A770

Jean_Intel — Thu, 02 Mar 2023 20:26:18 GMT

Hello modx

We appreciate your response.

There is a new driver available. Could you try installing driver 31.0.101.4146?

Also, if possible, test with another Graphics card.

Best regards,

Jean O.

Intel Customer Support Technician

Re: Re:DX9 game crashes randomly on A770

modx — Fri, 03 Mar 2023 21:03:13 GMT

I dropped the frame rate cap to 60 and with the new drivers, I did not get another crash as of today.

Re:DX9 game crashes randomly on A770

Jean_Intel — Mon, 06 Mar 2023 15:59:25 GMT

Hello modx,

Thanks for your response.

We are glad to hear that the game hasn't crashed in a while. We will keep this thread open to confirm whether or not the issue reappears, let us know in case the issue persists or if you face any inconvenience.

Best regards,

Jean O.

Intel Customer Support Technician

Re:DX9 game crashes randomly on A770

Jean_Intel — Fri, 10 Mar 2023 17:00:13 GMT

Hello modx,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.