topic Re: Black Gray and White screen on Game start Super Robot Wars 30 on PC Steam in Intel® Arc™ Discrete Graphics

Black Gray and White screen on Game start Super Robot Wars 30 on PC Steam

Daoist7Lives — Sat, 01 Feb 2025 07:56:39 GMT

I recently upgraded to an ASROCK Steel Legend Inter Arc B580. When I try to start this game (Super Robot Wars 30) I get this screen. The mouse cursor moves and I get the normal sounds but the screen displays this mess. On my old Geforce 1660 Ti, this did not happen. I have already tried uninstalling and reinstalling the game. There is another similar game to this that I tested. Super Robot Wars V. That one works normally. Hope you guys can help me on this issue. Thanks

SRW 30

Re: Black Gray and White screen on Game start Super Robot Wars 30 on PC Steam

Daoist7Lives — Sat, 01 Feb 2025 12:49:54 GMT

Here is some additional info on my Rig:

Intel Graphics Driver 32.0.101.6262

AMD Ryzen 5600x
MSI MAG X570 Tomahawk Wifi
32GB DDR4 3200 RAM
OS Windows 11 24H2

PSU Thermaltake Toughpower 1200 watts

NVME SSD and SATA SSDs

Game: Super Robot Wars 30 downloaded from Steam

Re: Black Gray and White screen on Game start Super Robot Wars 30 on PC Steam

Daoist7Lives — Mon, 03 Feb 2025 02:50:02 GMT

Can I expect any type of reply or feedback? Do you need any other details?

Re:Black Gray and White screen on Game start Super Robot Wars 30 on PC Steam

Earl_Intel — Tue, 04 Feb 2025 04:11:15 GMT

Hi Daoist7Lives,

Thank you for posting in the communities!

I'm sorry to learn that you are experiencing issues with your Arc B580. To better investigate on the issue, can you provide us a short video clip using CapFrameX.

Follow the instruction on the link on how to get the CapFrameX files: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:Black Gray and White screen on Game start Super Robot Wars 30 on PC Steam

Daoist7Lives — Tue, 04 Feb 2025 09:47:16 GMT

Earl,

Here is a CapFrameX capture for 10 seconds. Json file zipped with 7z. Thanks.

Allan

Re:Black Gray and White screen on Game start Super Robot Wars 30 on PC Steam

Earl_Intel — Wed, 05 Feb 2025 22:45:38 GMT

Hello Daoist7Lives,

Thank you for providing the CapFrameX files to us.

I will try to replicate the issue here on my end and provide you an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:Black Gray and White screen on Game start Super Robot Wars 30 on PC Steam

Daoist7Lives — Thu, 06 Feb 2025 05:24:30 GMT

Earl,

Thank you!! I really appreciate it. Will be waiting for your reply. Thanks a bunch again!!!

Allan

Re:Black Gray and White screen on Game start Super Robot Wars 30 on PC Steam

Earl_Intel — Thu, 06 Feb 2025 06:02:37 GMT

Hi Daoist7Lives,

We are still investigating your concern. To assist us in this process, could you please provide the following details:

Which game digital service is are you using to play this game?
Does the graphics issue occur when initially opening the game, or does it happen during gameplay?
Have you already tried using DDU (Display Driver Uninstaller)? If not, try performing DDU then install the latest graphics driver version 32.0.101.6557_101.6262.
Can you share us a screenshot of the game settings?

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:Black Gray and White screen on Game start Super Robot Wars 30 on PC Steam

Daoist7Lives — Fri, 07 Feb 2025 05:21:58 GMT

Which game digital service is are you using to play this game?

>STEAM on PC

Does the graphics issue occur when initially opening the game, or does it happen during gameplay?

>It happens all the time, the screen shot represents what happens. The only change is the color of the vertical lines, going white instead of gray or blue

Have you already tried using DDU (Display Driver Uninstaller)? If not, try performing DDU then install the latest graphics driver version 32.0.101.6557_101.6262.

>Already done in safe mode, no difference, same error. Alread installed the latest version 32.0.101.6557_101.6262.

Can you share us a screenshot of the game settings?

>Cannot access settings, all I get are the distorted lines on screen, there are no settings to screen shot

This is a screenshot of Super Robot Wars V settings attached, released 2 years earlier than Super Robot Wars 30. I believe they should be similar.

Re: Black Gray and White screen on Game start Super Robot Wars 30 on PC Steam

Daoist7Lives — Mon, 10 Feb 2025 01:11:19 GMT

Earl,

You can close this case. The issue was the MSAA setting of the game. Turning of MSAA fixed the issue. The problem was since it was on, there was no way to get to the settings because of the distorted screen. Had to go to the Users\Appdata settings to find the game folder settings and deleted the entire folder. That reset the settings and turned MSAA off. The game now starts normally.

Thanks. Your suggestion about the game settings got me thinking in this direction.

Allan

Re:Black Gray and White screen on Game start Super Robot Wars 30 on PC Steam

Earl_Intel — Tue, 11 Feb 2025 05:38:13 GMT

Hello Daoist7Lives,

Thank you for sharing this wonderful update with us.

I'm happy to hear that you were able to resolve the issue that you brought up on the start of this thread.

I'll acknowledge your request and will no longer monitor this thread.

But if you do have furthermore concerns in the future regarding our intel products, please don't hesitate to create a new thread.

Best regards,

Earl E.

Intel Customer Support Technician