topic Re:Please help me figure this out! in Intel® Arc™ Discrete Graphics

Please help me figure this out!

ArtemkaHerokabo — Wed, 29 Jan 2025 15:02:54 GMT

Подскажите пожалуйста как увеличить fps на графике Intel Iris Xe или дайте советы по настройкам ноутбука.

Имя устройства INBOOK_Y3_MAX
Процессор Intel(R) Core(TM) 12-го поколения i5-1235U 1.30 ГГц
Оперативная память 16,0 ГБ (доступно: 15,8 ГБ)
Код устройства 6F01926F-0C29-414F-9F54-328FC6CD57BB
Код продукта 00342-42333-14437-AAOEM
Тип системы 64-разрядная операционная система, процессор x64
Перо и сенсорный ввод Для этого монитора недоступен ввод с помощью пера и сенсорный ввод

Стоил ли редактировать сам биос или посоветуйте что изменить в биос.

Буду рад любому совету или любой помощи.

Re:Please help me figure this out!

JedG_Intel — Thu, 30 Jan 2025 06:51:19 GMT

Hello ArtemkaHerokabo,

Thank you for posting on Intel Community Forum.

I understand that you seek information on how to increase the FPS on your device and for me to address this properly, please share the information below.

1. Are you trying to play a game?

2. What average FPS are you getting?

3. Have you contacted the OEM about this?

Additionally, to better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software. You can find the download link here: Intel® System Support Utility for Windows*

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:Please help me figure this out!

ArtemkaHerokabo — Thu, 30 Jan 2025 15:41:49 GMT

Спасибо, Джед, за ответ! Буду рад любой помощи с вашей стороны.
I will answer your questions:
1. Yes, I played games and watched a video review on the device, the video shows the same model and the games fly on medium settings. But for some reason I can't get the fps as in the reviews.
2. It gives 40-50 fps and even then they are not stable.
3. OEM Manufacturer does not answer my questions, does not provide specifics. Does not even answer anymore. =(

:Данные из утилиты, которую вы дали мне скачать:

Re: Please help me figure this out!

ArtemkaHerokabo — Thu, 30 Jan 2025 15:43:40 GMT

Jed, if I need to change the BIOS settings, I will do it, just tell me what to change, I am ready.

Re:Please help me figure this out!

VonM_Intel — Fri, 31 Jan 2025 04:17:34 GMT

Hi, ArtemkaHerokabo.

Пожалуйста, имейте в виду, что я могу поддержать вас только на английском языке. Я использовал инструмент веб-перевода для перевода этого ответа, поэтому может быть неточный перевод.

Let me see what I can do. I will get back to this thread once I have some information.

Best regards,

Von M.

Intel Customer Support Technician

Re:Please help me figure this out!

VonM_Intel — Mon, 03 Feb 2025 02:45:57 GMT

Hi, ArtemkaHerokabo..

I have sent you an email. Kindly check you email inbox so we can proceed with the next best course of action.

Best regards,

Von M.

Intel Customer Support Technician

Re: Please help me figure this out!

ArtemkaHerokabo — Mon, 10 Feb 2025 20:27:20 GMT

Извините за задержку, я был на работе. Я прочитал ваше сообщение, но не понял, что от меня требуется.

Re: Please help me figure this out!

ArtemkaHerokabo — Mon, 10 Feb 2025 20:30:30 GMT

О моем местоположении! Я нахожусь во Франции в городе Париже на улице Розье.

Re:Please help me figure this out!

JedG_Intel — Tue, 11 Feb 2025 06:33:36 GMT

Hi ArtemkaHerokabo,

Thank you for sharing this information. I will just check this further and I will give you an update as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Please help me figure this out!

JedG_Intel — Wed, 12 Feb 2025 05:31:04 GMT

Hi ArtemkaHerokabo

The performance of frames per second (FPS) while engaging in activities such as browsing the web or playing video games is linked to the overall specifications of your system. Several factors can contribute to a reduction in FPS, which can be broadly categorized into hardware limitations, software issues, and settings related to in-game or browser configurations.

I can recommend that you try our latest graphics driver version 32.0.101.6559 and use DDU. Should you observe the same issue, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Please help me figure this out!

ArtemkaHerokabo — Thu, 13 Feb 2025 15:44:42 GMT

Hello, at the moment I have downloaded everything you have described above. I am afraid about DDU, if you have any recommendations for this utility. Because I am a teapot in this topic. =(

Re:Please help me figure this out!

JedG_Intel — Fri, 14 Feb 2025 08:23:55 GMT

Hello ArtemkaHerokabo,

Regarding the use of DDU, I've attached a link to guide you through the process, ensuring clarity and ease of use. Additionally, could you please let me know which game you are playing and share the video review link you mentioned earlier?

For further troubleshooting, you can also follow the steps below.

1. Adjust the In-Game settings

2. Close any background applications

3. Update Windows

4. Ensure that the laptop is not overheating

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Please help me figure this out!

JedG_Intel — Thu, 20 Feb 2025 01:12:11 GMT

Hello ArtemkaHerokabo,

I wanted to check if you had the chance to try the recommendations I shared. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Please help me figure this out!

JedG_Intel — Tue, 25 Feb 2025 04:07:38 GMT

Hello ArtemkaHerokabo,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician