topic Re: Re:Indiana Jones A770 full screen and windowed (borderless) Low performance in Intel® Arc™ Discrete Graphics

Indiana Jones A770 full screen and windowed (borderless) Low performance

simplezero — Tue, 11 Feb 2025 21:09:59 GMT

Hello.

I have a problem in game on windows 11.

Game Indiana Jones
monitor 3440x1440 (HDMI 100hz), Free Sync disabled.
Intel Arc A770 (16gb)
Hyper thread is disabled (BIOS).
Balanced power mode in Windows.
Windows ( 10.0.22631) for workstation
128 gb RAM 2133 ECC (DDR4)
Xeon v3 2699 (Dual)

1. When I select window mode - it gives 70+ frames.
2. When I select frameless window mode or full screen - then 15-17 frames.

I had a 7900 xtx card before, there was no such problem on it. Whichever mode I selected - there was good performance everywhere.

This problem is observed on the 6559 driver and I also tested it on 6458.
I change drivers through DDU (safe mode).

It's uncomfortable to play in this mode.

Second question, is XeSS in the game ☺️?

Sincerely,

Re:Indiana Jones A770 full screen and windowed (borderless) Low performance

Mike_Intel — Thu, 13 Feb 2025 01:11:36 GMT

Hello simplezero,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

When did you purchase the unit?
Was it working fine before?
What is your game launcher?
Are you using an Intel brand Arc A770?
Are you also having this issue playing different games?

And regarding your question about XeSS, let me provide the link:

https://www.intel.com/content/www/us/en/support/articles/000090325/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Indiana Jones A770 full screen and windowed (borderless) Low performance

simplezero — Thu, 13 Feb 2025 05:51:25 GMT

Hello, Michael
1. When did you purchase the unit?
January 2025.
I bought 3 card (asrock challenger A770 CL 16GO, for inference llm, new)
2. Was it working fine before?
It worked only on 7900 xtx, with no issues, but it's having issue on arc a770) . There is only 1 card in the system at the moment - A770. Of course i always use DDU.
3. What is your game launcher?
Steam.
4. Are you using an Intel brand Arc A770?
What did you mean? Its not a limited edition (reference card), it's from asrock.
5. Are you also having this issue playing different games?
I have no problems in other games.
Stalker 2 (with rt on), Kingdom Come: Deliverance, Silent Hill 2.

ps i have Intel vtune on this machine

Sincerely,

Re: Re:Indiana Jones A770 full screen and windowed (borderless) Low performance

simplezero — Thu, 13 Feb 2025 07:36:10 GMT

Hello Michael

When did you purchase the unit?
January 2025 (i bought 3x Arc A770 for Inference LLM, new)
Was it working fine before?
It worked on Amd RX 7900 XTX. But does not working (low performance) on ARC A770 (full screen, windowed (borderless) .
Only in windowed mode with frames I have good performance.
What is your game launcher?
Steam (Windows)
Are you using an Intel brand Arc A770?
It is from Asrock (Intel Arc A770 Challenger 16GB OC A770 CL 16GO)
Are you also having this issue playing different games?
Nope. I tried Stalker 2 (RT on), Alien Isolation, Nobody Wants to Die, kingdom come deliverance, Silent hill 2 (Remake) ... etc- have no problem on Arc A770 in any window mode.

ps. I have Intel Vtune on this machine (if needed)

Re: Re:Indiana Jones A770 full screen and windowed (borderless) Low performance

simplezero — Thu, 13 Feb 2025 07:37:56 GMT

Hello Michael

When did you purchase the unit?
January 2025 (i bought 3x Arc A770 for Inference LLM, new)
Was it working fine before?
It worked on Amd RX 7900 XTX. But does not working (low performance) on ARC A770 (full screen, windowed (borderless) .
Only in windowed mode with frames I have good performance.
What is your game launcher?
Steam (Windows)
Are you using an Intel brand Arc A770?
It is from Asrock (Intel Arc A770 Challenger 16GB OC A770 CL 16GO)
Are you also having this issue playing different games?
Nope. I tried Stalker 2 (RT on), Alien Isolation, Nobody Wants to Die, kingdom come deliverance, Silent hill 2 (Remake) ... etc- have no problem on Arc A770 in any window mode.

ps. I have Intel Vtune on this machine (if needed)

Re: Indiana Jones A770 full screen and windowed (borderless) Low performance

simplezero — Thu, 13 Feb 2025 07:41:06 GMT

Hello Michael

When did you purchase the unit?
January 2025 (i bought 3x Arc A770 for Inference LLM, new)

Was it working fine before?
It worked on Amd RX 7900 XTX. But does not working (low performance) on ARC A770 (full screen, windowed (borderless) .
Only in windowed mode with frames I have good performance.

What is your game launcher?
Steam (Windows)

Are you using an Intel brand Arc A770?
It is from Asrock (Intel Arc A770 Challenger 16GB OC A770 CL 16GO)

Are you also having this issue playing different games?
Nope. I tried Stalker 2 (RT on), Alien Isolation, Nobody Wants to Die, kingdom come deliverance, Silent hill 2 (Remake) ... etc- have no problem on Arc A770 in any window mode.

ps. I have Intel Vtune on this machine (if needed)

ps "This reply was marked as spam and has been removed. If you believe this is an error, submit an abuse report."
i can't to reply to you...

Re: Re:Indiana Jones A770 full screen and windowed (borderless) Low performance

simplezero — Thu, 13 Feb 2025 07:42:36 GMT

Hello Michael

When did you purchase the unit?
January 2025 (i bought 3x Arc A770 for Inference LLM, new)

What is your game launcher?
Steam (Windows)

Are you using an Intel brand Arc A770?
It is from Asrock (Intel Arc A770 Challenger 16GB OC A770 CL 16GO)

ps. I have Intel Vtune on this machine (if needed)

Re:Indiana Jones A770 full screen and windowed (borderless) Low performance

Mike_Intel — Sun, 16 Feb 2025 21:52:01 GMT

Hello simplezero,

Thank you for the update.

Let gather more information about the issue.

Can you provide videos of the issue?
Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Indiana Jones A770 full screen and windowed (borderless) Low performance

simplezero — Wed, 19 Feb 2025 14:23:02 GMT

Hello. You can to close the topic.
I think this is problem from my side.

Sorry for disturbing you

Re:Indiana Jones A770 full screen and windowed (borderless) Low performance

Mike_Intel — Wed, 19 Feb 2025 22:51:42 GMT

Hello simplezero,

Appreciate the update.

Since you asked to close the case, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician