topic Re:Star Citizen crashes sporadically in Intel® Arc™ Discrete Graphics

Star Citizen crashes sporadically

Hunni82 — Fri, 07 Feb 2025 23:08:47 GMT

The game keeps crashing sporadically after a few minutes 
since the last driver update
looks like an render error.

Betriebsystemname Microsoft Windows 11 Pro

Version 10.0.26100 Build 26100
Systemmodell AX370-Gaming K5
Prozessor AMD Ryzen 7 5700X 8-Core Processor, 3401 MHz, 8 Kern(e), 16 logische(r) Prozessor(en)
BIOS-Version/-Datum American Megatrends International, LLC. F53d, 02.09.2024
SMBIOS-Version 3.3
Version des eingebetteten Controllers 255.255
BIOS-Modus UEFI
BaseBoard-Produkt AX370-Gaming K5-CF
Installierter physischer Speicher (RAM) 64,0 GB
Gesamter physischer Speicher 63,9 GB
Verfügbarer physischer Speicher 57,9 GB
Gesamter virtueller Speicher 73,7 GB
Verfügbarer virtueller Speicher 66,9 GB
Größe der Auslagerungsdatei 9,77 GB
PSU 750W.

log file:
{ "t":"2024-12-24 21:12:15.897", "[main][info] ": "Checking for update" },
{ "t":"2024-12-24 21:12:15.907", "[main][info] ": "Generated new staging user ID: 9233d85e-d17d-572c-9320-838d9899c90a" },
{ "t":"2024-12-24 21:12:15.992", "[main][info] ": "Update for version 2.1.1 is not available (latest version: 2.1.1, downgrade is disallowed)." },
{ "t":"2024-12-24 21:12:18.572", "[renderer][error]": "Not able to load game layout : [object Response]" },
{ "t":"2024-12-24 21:12:18.592", "[main][info] ": "[API] - request: https://status.robertsspaceindustries.com/index.json" },
{ "t":"2024-12-24 21:12:18.965", "[main][info] ": "[Connectivity Service] Internet connection is available." },
{ "t":"2024-12-24 21:12:52.195", "[main][info] ": "[API] - request: https://robertsspaceindustries.com/api/launcher/v3/signin" },
{ "t":"2024-12-24 21:12:52.765", "[renderer][error]": [
"Internal error:",
"1003",
{
"success": 0,
"code": "ErrMultiStepRequired",
"msg": "Multi-Factor authentication is required for this action. (1035)",
"data": {
"session_name": "Rsi-Token",
"session_id": "42459e860c217c59d2e16fe248894297",
"prompt": "Please enter the code sent to you by E-Mail",
"new_device": false,
"device_id": "0ferm5abvxytcvbdu7z9arv87j",
"device_header": "X-RSI-Device",
"device_type": "computer",
"device_name": "Computer",
"duration": "session"
}
}
] },
{ "t":"2024-12-24 21:12:52.766", "[renderer][error]": [
"[Mutation] Error: ",
"Error: Authentication requires mfa\n at async AP.execute (file:///F:/StarCitizen/RSI%20Launcher/resources/app.asar/app/static/js/main.aa787733.js:4:1287945)

Re:Star Citizen crashes sporadically

JedG_Intel — Mon, 10 Feb 2025 05:45:51 GMT

Hi Hunni82,

I understand that you are encountering crashes with Star Citizen. I would like to get more information for me to address this properly. Please see below.

1. Was this working fine before?

2. Did you make any recent changes to the system?

3. Have you tried rolling back to the previous working driver version?

4. What was the last known working driver version?

5. Why did you update the driver, are you having issues with the previous one?

6. When the game crashes, are you seeing any error message? If there is, please share a screenshot.

7. Is the issue isolated to Star Citizen?

Please also generate SSU report for me to check your system configuration and components.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Star Citizen crashes sporadically

JedG_Intel — Fri, 14 Feb 2025 01:24:07 GMT

Hello Hunni82,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Star Citizen crashes sporadically

JedG_Intel — Wed, 19 Feb 2025 05:41:29 GMT

Hi Hunni82,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician