https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1666458#M20778 <P>Here is it,please check it</P> Sat, 15 Feb 2025 10:15:50 GMT KH114514 2025-02-15T10:15:50Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1664881#M20468 <P><SPAN>我用的画质很低， 任务管理器显示我的显卡使用率不高，可能是驱动有问题，</SPAN></P><P>另外，当我玩 Craftopia 时，屏幕总是一个一个地冻结，有时还会变得模糊。也许是因为我还没有优化这个游戏</P><P><SPAN>请检查此文档，它来自 SSU</SPAN></P> Tue, 11 Feb 2025 07:15:25 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1664881#M20468 KH114514 2025-02-11T07:15:25Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1665227#M20534 <P>Hi,&nbsp;KH114514.</P> <P>请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。</P> <P>&nbsp;</P> <P>Thank you for posting in our Community.&nbsp;Based on your description, it seems that your high rendering latency and graphics issues could be linked to either the driver or the game settings.</P> <P>I reviewed the SSU logs you provided and noticed that the graphics driver installed on your system is outdated. I strongly recommend updating to the latest version, <A href="https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html" target="_blank" rel="noopener noreferrer">32.0.101.6559</A>.&nbsp;Additionally, please use <A href="https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html" target="_blank" rel="noopener noreferrer">Display Driver Uninstaller (DDU)</A>&nbsp;to ensure a clean installation of the updated driver. This should help resolve the freezing and rendering issues you're experiencing in games like CS and Craftopia.</P> <P>&nbsp;</P> <P>If the issue persists,&nbsp;please provide <A href="https://community.intel.com/t5/Intel-ARC-Graphics/Need-help-Reporting-a-bug-or-issue-with-Arc-GPU-PLEASE-READ-THIS/td-p/1494429" target="_blank" rel="noopener noreferrer">CapFrameX data</A> for CS and Craftopia.&nbsp;This will help us analyze performance metrics more thoroughly and identify any issues. However, please share a CapFrameX file that captures at least&nbsp;5 minutes of gameplay. Additionally, if possible, please provide a video recording of the issues (freezing and blurriness in Craftopia, as well as high rendering latency) so I can better understand the problem and suggest appropriate fixes.</P> <P>&nbsp;</P> <P>Have a nice day!</P> <P>&nbsp;</P> <P>Best regards,</P> <P>Von M.</P> <P>Intel Customer Support Technician</P> Wed, 12 Feb 2025 04:09:58 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1665227#M20534 VonM_Intel 2025-02-12T04:09:58Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1666023#M20709 <P>Hello,&nbsp;KH114514.</P><P>Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.</P><P><BR /></P><P>Best regards,</P><P>Von M.</P><P>Intel Customer Support Technician</P><BR /> Fri, 14 Feb 2025 01:11:51 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1666023#M20709 VonM_Intel 2025-02-14T01:11:51Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1666458#M20778 <P>Here is it,please check it</P> Sat, 15 Feb 2025 10:15:50 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1666458#M20778 KH114514 2025-02-15T10:15:50Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1666460#M20779 <P>Oh,sorry,isn't&nbsp; it,<BR /><SPAN>I tried 4 different driver from 2024.10 to the newest,but it didn't work much<BR /></SPAN>sorry,I'm busy these days,so I will provide CapFrameX data after days</P> Sat, 15 Feb 2025 10:21:07 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1666460#M20779 KH114514 2025-02-15T10:21:07Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1666737#M20846 <P>Hello,&nbsp;KH114514.</P><P>Could you please specify the exact driver versions you have tried to fix the issue? Additionally, have you used Display Driver Uninstaller (DDU) to ensure a clean installation of the updated driver? This should help resolve the freezing and rendering issues you're experiencing in games like CS and Craftopia.</P><P><BR /></P><P>Regarding CapFrameX, please provide the data when you have time, and I'll continue investigating the issue.</P><P><BR /></P><P>Best regards,</P><P>Von M.</P><P>Intel Customer Support Technician</P><BR /> Mon, 17 Feb 2025 03:06:35 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1666737#M20846 VonM_Intel 2025-02-17T03:06:35Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1668156#M21120 <P>Hello,&nbsp;KH114514.</P><P>Were you able to check the previous post?&nbsp;Kindly let us know if you still need assistance.</P><P><BR /></P><P>Best regards,</P><P>Von M.</P><P>Intel Customer Support Technician</P><BR /> Thu, 20 Feb 2025 05:18:52 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1668156#M21120 VonM_Intel 2025-02-20T05:18:52Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1669010#M21242 <P>Dear Sir,</P><P>I have finally discovered the cause of this problem: Intel is running in my backend ® During DSA, a program called DSAService takes up my CPU performance, causing frame drops. I hope you can solve this problem as soon as possible.</P><P>Thank you for your assistance</P> Sat, 22 Feb 2025 09:23:50 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1669010#M21242 KH114514 2025-02-22T09:23:50Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1669303#M21290 <P>Hello,&nbsp;KH114514.</P><P>I see that the Intel Driver &amp; Support Assistant (DSA) service is running in the background and consuming significant CPU resources, leading to frame drops. I also noticed that you posted a similar issue in this community thread: <A href="https://community.intel.com/t5/Intel-ARC-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1664882#M20469" rel="noopener noreferrer" target="_blank">Intel Community Thread</A>, where one of our technicians has already provided troubleshooting steps. To avoid duplication and confusion in resolving this matter, may I proceed to close this thread?</P><P><BR /></P><P>Best regards,</P><P>Von M.</P><P>Intel Customer Support Technician</P><BR /> Mon, 24 Feb 2025 04:26:05 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1669303#M21290 VonM_Intel 2025-02-24T04:26:05Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1670473#M21502 <P>Hello,&nbsp;KH114514.</P><P>Were you able to check the previous post?&nbsp;We're here to help if you need further support.</P><P><BR /></P><P>Best regards,</P><P>Von M.</P><P>Intel Customer Support Technician</P><BR /> Thu, 27 Feb 2025 00:36:10 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1670473#M21502 VonM_Intel 2025-02-27T00:36:10Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1671902#M21764 <P>Hello,&nbsp;KH114514.</P><P>I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.</P><P><BR /></P><P>Best regards,</P><P>Von M.</P><P>Intel Customer Support Technician</P><BR /> Tue, 04 Mar 2025 02:17:02 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/My-rendering-latency-has-been-consistently-high-while-playing-CS/m-p/1671902#M21764 VonM_Intel 2025-03-04T02:17:02Z