topic Installing a750 in Intel® Arc™ Discrete Graphics

Installing a750

Aughen — Sun, 05 Mar 2023 00:26:18 GMT

Hello,

I am trying to install the drivers for my new A750 intel reference card. the driver failed to install and tells me to restart and try again. I get video output if i dont install the drivers and use windows drivers, but no video output if i try to install intel drivers (RDP into the machine works)

I have attached the logs from a fresh install and trying to reinstall. not sure where to go from here.

System:

Ryzen 3600
AS rock B450M Pro4
32gb 3200 ram
500gb NVME ssd
Windows 10 pro

Logs and screenshots attached

Re:Installing a750

Hugo_Intel — Wed, 08 Mar 2023 00:51:12 GMT

Hello Aughen

Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing issues when trying to install the driver on your Intel® Arc™ A750 Graphics. Please let's try the following:

Reseat the GPU on its PCIE slot.
Completely remove all traces from previous installation attempts using Display Driver Uninstaller and then try installing the latest version 31.0.101.4146.

If the issue continues, please create a log file with the Intel® System Support Utility and attach it.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Installing a750

Hugo_Intel — Sat, 11 Mar 2023 01:20:18 GMT

Hello Aughen

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Installing a750

Aughen — Sat, 11 Mar 2023 01:27:21 GMT

I was able to resolve the issue. Used DDU for the 100th time, I downloaded the zip installer and manually installed the drivers through device manager. After that I was able to install the software using the custom settings.

Re:Installing a750

Hugo_Intel — Mon, 13 Mar 2023 20:20:52 GMT

Hello Aughen

We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best Regards,

Hugo O.

Intel Customer Support Technician.