topic Arc graphic card game error in Intel® Arc™ Discrete Graphics

Arc graphic card game error

Pupsi — Sun, 05 Mar 2023 16:44:59 GMT

I am currently using an Intel Arc 750,driver version is 31.0.101.4146, bought Batman Arkham Knight in steam, every time I launch it,5 seconds later it crashes out, basily can't enter the game, I opened the event viewer and saw messages below:
faulting module batmanAK.exe exception code: 0x00000005
I have no idea how to fix this, if anyone could offer a solution I would really appreciate.

Re:Arc graphic card game error

Hugo_Intel — Tue, 07 Mar 2023 02:22:43 GMT

Hello Pupsi

Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear you are experiencing issues when trying to play Batman Arkham Knight on your Intel® Arc™ A750 Graphics. Please let us know the following information:

Is Resizable BAR enabled on your system?
Share a short video showing this issue.
Create a log file with the Intel® System Support Utility and attach it.

Also, please let's test an older driver, please try installing driver version 31.0.101.3490 to check if the issue is exclusive to newer driver versions.

If the issue still happens on older drivers, please reinstall version 31.0.101.4146 using Display Driver Uninstaller.

Best regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Arc graphic card game error

Pupsi — Wed, 08 Mar 2023 11:33:14 GMT

Thanks for responding, here you go:

Video can't be upladed in the attachment box,everytime it stucked during transferring ,really frustrating .

Re:Arc graphic card game error

Hugo_Intel — Wed, 08 Mar 2023 23:52:47 GMT

Hello Pups

Thank you for sharing all this information with us. Could you please confirm if you were able to test the older driver version 30.0.101.3490? Also, Could you please confirm if you used Display Driver Uninstaller to uninstall and then reinstall the latest driver 30.0.101.4146?

As well, please let's try removing the ARC GPU from the PCIE slot on your system and test the integrated graphics on your processor. Let us know if the same issue happens in this configuration.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Arc graphic card game error

Jeremie — Sun, 12 Mar 2023 17:28:10 GMT

Here’s a fix, do exactly what it says in the description , it’ll work: https://community.pcgamingwiki.com/files/file/2546-batman-arkham-knight-intel-gpu-detection-fix/

it’ll tell you to add the downloaded files to the win64 folder (found in binaries) but you need to unzip them first. Then there will be two files;

dxgi.dll and the tweak application. The tweak application is optional so you can just copy and paste the dxgi file to the win64 folder, then launch the game and it should be able to detect your gpu now.

please let me know how it goes!

Re: Arc graphic card game error

Pupsi — Mon, 13 Mar 2023 11:06:42 GMT

Thanks for your guides! Yes it really works! You saved my ass, bro !

Re:Arc graphic card game error

Hugo_Intel — Tue, 14 Mar 2023 01:02:32 GMT

Hello Pupsi

We are glad to know that the information and fix shared by @Jeremie helped to get your issue resolved and hopefully this information will help other community members as well. Since the thread is now solved we will proceed to close it.

In case you need further assistance, please open a new topic as this thread will no longer be monitored.

Best Regards,

Hugo O.

Intel Customer Support Technician.