topic Re: Graphics card doesn’t work/ I don’t really know in Intel® Arc™ Discrete Graphics

Graphics card doesn’t work/ I don’t really know

Concorde77 — Tue, 18 Feb 2025 19:49:30 GMT

I have bought a brand new intel arc b580 but when I put it in my pc nothings shows up on the screen, I can’t boot into bios and not into windows, I have updated bios and enabled above 4g decoding and resize bar.
I have tried switching pcie slots and everything but it still doesn’t work.
I removed old drivers with udd and I installed intel drivers.(all this with another gpu(3060))
Specs
Gpu-rtx3060
Mobo-gigabyte z590 aorus elite ax
Ram-24gb(don’t know name)
Cpu- intel i5 11600k
I don’t really know what to do anymore as I have tried everything that the internet has told me to do and it works with other gpus.
Best regards
Erik

Re: Graphics card doesn’t work/ I don’t really know

AlHill — Tue, 18 Feb 2025 19:54:15 GMT

You "have tried everything that the internet has told me to do ". How long did that take?

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[W10 is today's XP ]

Re: Graphics card doesn’t work/ I don’t really know

Concorde77 — Tue, 18 Feb 2025 19:57:08 GMT

I haven’t really tried everything it just feels like it because almost everyone is telling me to enable 4g decoding or whatever and the rebar.

How should I do that if nothings shows up on my monitor, it’s just black, not windows startup or anything. (Hope it didn’t sound rude)
Thanks

Re:Graphics card doesn’t work/ I don’t really know

Earl_Intel — Fri, 21 Feb 2025 02:29:00 GMT

Hi Concorde77,

Thank you for sharing this insight with us.

Upon checking about your concern where your new Arc B580 don't have a display after installing it on your system, I was able to gather some troubleshooting steps you can try to check if there will be an improvement on the issue.

Try this:

Try clearing the CMOS. Clearing the CMOS can help resetting BIOS settings to factory defaults.
1. Refer to this link for instruction: How to Clear CMOS to Reset BIOS Settings in Systems with Intel®...
Try reseating the RAM. You may also start with one memory stick and insert it into the first channel.

Let me know if there will be an improvement on your system.

Best regards,

Earl E.

Intel Customer Support Technician

Re:Graphics card doesn’t work/ I don’t really know

Earl_Intel — Mon, 24 Feb 2025 22:14:22 GMT

Hello Concorde77,

I wanted to check if you had the chance to try the troubleshooting steps I posted.

I'm eager to hear back from you or feedback if ever you have tried the troubleshooting.

Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

Re:Graphics card doesn’t work/ I don’t really know

Earl_Intel — Wed, 26 Feb 2025 22:25:46 GMT

Hi Concorde77,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician