topic Re:Marvel Spiderman 2 Texture issue in Intel® Arc™ Discrete Graphics

Marvel Spiderman 2 Texture issue

DEDSEC7606 — Thu, 13 Feb 2025 11:55:11 GMT

Hi, I have downloaded the spiderman 2 ps5 edition on the pc but when I use intel graphics it's showing in some black textures but the ui textures are fine pls suggest a solution

Re:Marvel Spiderman 2 Texture issue

VonM_Intel — Fri, 14 Feb 2025 02:01:27 GMT

Hi, DEDSEC7606.

Thank you for posting in our Community. I noticed in the image you shared that you encountered a texture issue in Marvel Spider-Man 2 while using Intel graphics. Black textures appearing in the game can sometimes be related to graphics driver issues or game settings. Is the issue present in any other games or applications, or does it seem to be specific to Marvel Spider-Man 2? These questions will help me narrow down the root cause of the problem and determine potential solutions. I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. Also, If you've already taken any steps to resolve this issue before reaching out, please share those details with me so we can avoid repeating any unnecessary actions.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

Re: Marvel Spiderman 2 Texture issue

DEDSEC7606 — Fri, 14 Feb 2025 09:09:27 GMT

HI, This black texture issue is only in the Marvel Spider-Man 2 game. Other game are working fine. i have tried changing the settings as well in the game but none of them worked I have the attached the files which i can provide if u want any other details, pls inform me i will send those too. Pls do the needful

Re: Marvel Spiderman 2 Texture issue

VonM_Intel — Mon, 17 Feb 2025 02:57:27 GMT

Hello, DEDSEC7606.

I appreciate that you've already tried adjusting the game settings, and it's helpful to know that the issue persists despite these changes. Please attach the SSU files so I can examine the details more thoroughly. Once I have this information, I will continue with further investigation.

Best regards,

Von M.

Intel Customer Support Technician

Re:Marvel Spiderman 2 Texture issue

VonM_Intel — Thu, 20 Feb 2025 05:12:14 GMT

Hello, DEDSEC7606.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

Re: Re:Marvel Spiderman 2 Texture issue

DEDSEC7606 — Thu, 20 Feb 2025 08:39:14 GMT

I have already attached the screenshots of using the ssu tool in my previous response pls refer to it

Re:Marvel Spiderman 2 Texture issue

DhannielM_Intel — Fri, 21 Feb 2025 03:54:09 GMT

Hello, DEDSEC7606.

Thanks for it, but I would appreciate it if you could generate it as a text file for SSU so that I can better check it on my end. Also, upon reviewing the system requirements for Marvel's Spider-Man 2, I found that the minimum GPU specification is a GTX 1650. Unfortunately, the Intel Iris Xe graphics is not comparable to the GTX 1650 in terms of performance. Additionally, both the minimum and recommended GPU specifications for the game are discrete GPUs, which may lead to compatibility issues with the integrated graphics you are using. However, I have a few additional questions to better understand your situation. Can you tell me what other games you are playing that are working fine?

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:Marvel Spiderman 2 Texture issue

VonM_Intel — Tue, 25 Feb 2025 08:05:38 GMT

Hello, DEDSEC7606.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

Re:Marvel Spiderman 2 Texture issue

VonM_Intel — Fri, 28 Feb 2025 02:17:44 GMT

Hello, DEDSEC7606.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician