topic B580 Problems in Call of Duty Black Ops 6 in Intel® Arc™ Discrete Graphics

B580 Problems in Call of Duty Black Ops 6

Radbod — Fri, 21 Feb 2025 07:53:59 GMT

Hello,

i ve the following Problems :

1: Frame Drops in Open Environments in Black Ops 6 , Frames Drop from 140 down to <60 fps (For example Rewind and Extraction)

2: Frame droping down to <70fps when i watch Youtube Videos on the Second Monitor and CPU has 100% utilization

Testet with Opera and Edge
After killing the process it goes back up >100fps

3: After the newest Patch in BO6 ALL Weapon camos turned Red

SSU attached

Re:B580 Problems in Call of Duty Black Ops 6

Mike_Intel — Tue, 25 Feb 2025 04:25:50 GMT

Hello Radbod,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

When did you purchase your Arc B580?
Are you using an Intel brand Arc B580?
Was it working fine before?
What is your game launcher?
What is the specifications of your power supply?
What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:B580 Problems in Call of Duty Black Ops 6

Radbod — Wed, 26 Feb 2025 00:30:02 GMT

SSU and Jpegs Attached and here the answers needed :

When did you purchase your Arc B580?
30.12.2024
Are you using an Intel brand Arc B580?
ASROCK Intel ARC B580 Steel Legend
Was it working fine before?
With the first Drivers i had no Framedrops
What is your game launcher?
XBox
What is the specifications of your power supply?
Seasonic B12 BC 850 Watt 80 PLUS Bronze Certified
What are the troubleshooting steps that you tried so far?
DDU Clean install , Disabling iGPU, Running only CoD and disabling any Services regarding browsers

Ive eSport Graphic settings (All shadows and lightning and surface disabled, everything else to medium but textures to high) and XESS Balanced Mode

*UPDATE*

Ive Downgraded the driver to Version 32.0.101.6257 and used the internal BO6 Benchmark.

AVG FPS are 12% , Low FPS are 13,1% and 1% low FPS are 13% higher then with the 6559 Driver! Ingame FPS are insanely higher too (Sometimes 50% faster)

Re:B580 Problems in Call of Duty Black Ops 6

Mike_Intel — Wed, 26 Feb 2025 23:28:06 GMT

Hello Radbod,

Thank you for the update.

Let me gather additional details for documentation of the issue.

Is there a chance that you can try this game on a different launcher like Steam?
When using Xbox launcher, are you also having issues with other games?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:B580 Problems in Call of Duty Black Ops 6

Mike_Intel — Tue, 04 Mar 2025 00:43:14 GMT

Hello Radbod,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re:B580 Problems in Call of Duty Black Ops 6

Mike_Intel — Thu, 06 Mar 2025 20:30:28 GMT

Hello Radbod,

I hope you are having a good day.

I am sending another follow up on the information that I requested.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician