topic Re: Re:bug Intel graphics software in Intel® Arc™ Discrete Graphics

bug Intel graphics software

Raifart — Sun, 16 Feb 2025 20:29:26 GMT

Hello, the problem is that for the B 580 video card on Windows 10 22H2, at first there was no INTEL graphics software, and I could not install this program from anywhere, then at the beginning of February with the driver update everything worked, and after the failure I had to install everything again, but now, the program is running but is not displayed anywhere, it starts working only if you kill the process and start it again, and in it there are video card performance settings, on the performance tab, only indicators!

Re: bug Intel graphics software

Raifart — Sun, 16 Feb 2025 20:43:10 GMT

Where can I download Intel Graphics Software separately?

Re:bug Intel graphics software

JedG_Intel — Tue, 18 Feb 2025 08:27:34 GMT

Hi Raifart,

I understand that you have encountered issues with the Intel Graphics Software. Just to confirm, are you looking for the "Tuning Tab"? Please also generate SSU report for me to check your system components.

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:bug Intel graphics software

Raifart — Tue, 18 Feb 2025 10:05:53 GMT

strange behavior of the application in general:
1. in early January I couldn't find "intel graphics" at all
2. after a crash it disappeared, only the uninstaller remained in the folder
3. the fps is displayed incorrectly. this can be seen in the screenshot.
4. after I managed to roll back the system via a backup image - the TUNING tab, which is next to the metrics, disappeared

Re:bug Intel graphics software

JedG_Intel — Wed, 19 Feb 2025 08:01:28 GMT

Hi Raifart,

Thank you for sharing all this. I will be investigating this matter and I’ll give you an update as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:bug Intel graphics software

Raifart — Wed, 19 Feb 2025 19:22:53 GMT

Sorry, I couldn't stand it anymore! I reinstalled the system, it seems the problem was in it, although it was fresh,
but the question about FPS remained relevant, no matter how I configured it - it shows incomprehensible 8-10 frames per second

Re:bug Intel graphics software

JedG_Intel — Thu, 20 Feb 2025 08:06:16 GMT

Hi Raifart,

Upon checking, the current behavior of the "Tuning" tab is erratic as well as the overall "Performance" tab and this is a known issue we are actively addressing. You can check our latest ReleaseNotes_101.6559_WHQL.pdf for your reference. In the meantime, the current solution is to manually restart the Intel Graphics Software Service by following these steps:

Click on the Windows search.
Type in Services.msc and hit Enter.
In the list search for Intel Graphics Software Service.
Right-Click on Intel Graphics Software Service and select "Start".

If you have any questions, please feel free to let me know.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:bug Intel graphics software

Raifart — Sun, 23 Feb 2025 17:24:12 GMT

question about FPS remained relevant, no matter how I configured it - it shows incomprehensible 8-10 frames per second

Re: Re:bug Intel graphics software

Raifart — Sun, 23 Feb 2025 18:17:24 GMT

here after reinstalling windows, intelgraphicssoftware worked properly, and after installing cyberpunk 2077, it stopped being called through the start.
after I killed the process.
and launched it again - it worked
but the "tuning" tab disappeared again!!!

about the method you described - it is not suitable because the application was launched!

Re: Re:bug Intel graphics software

Raifart — Sun, 23 Feb 2025 22:54:57 GMT

after trying the settings it became like this, it doesn't show anything at all

Re:bug Intel graphics software

JedG_Intel — Mon, 24 Feb 2025 08:22:36 GMT

Hello Raifart,

I'm truly sorry to hear about the ongoing issues you're experiencing with Intel Graphics Software. Rest assured that we are actively investigating to resolve this matter. Regarding your question about FPS, are you referring to the FPS monitoring on IGS?

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:bug Intel graphics software

Raifart — Mon, 24 Feb 2025 08:26:27 GMT

yes. 8-10 may be 16 fps its no realistic!

Re: Re:bug Intel graphics software

Raifart — Mon, 24 Feb 2025 08:28:43 GMT

in first time my questions 9.2 FPS!!!

Re:bug Intel graphics software

JedG_Intel — Tue, 25 Feb 2025 08:34:43 GMT

Hello Raifart,

Thank you for confirming. Same with my previous post, the "Performance" tab on Intel Graphics Software is currently experiencing a known issue, which is under investigation. As a result, all metrics results may display discrepancies. Here's the latest ReleaseNotes_101.6559_WHQL.pdf for your reference.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:bug Intel graphics software

Raifart — Wed, 26 Feb 2025 21:29:25 GMT

tell me, please, one more thing, I noticed that Solidworks works very slowly on an Intel card, for example, with the same components, but with the old RX5500XT card there were no difficulties, everything worked quickly, but now in order to select the plane of a part, it takes several seconds until the program outlines the contour and I can rotate or zoom in on the part and do something else!!!

Re:bug Intel graphics software

JedG_Intel — Fri, 28 Feb 2025 05:53:20 GMT

Hello Raifart,

I understand that you have an additional concern. As this thread is intended to address issues related to Intel Graphics Software, please create a separate thread for the performance issue with SolidWorks. This will help avoid confusion and ensure that we can address each issue properly.

Best regards,

Jed G.

Intel Customer Support Technician

Re:bug Intel graphics software

JedG_Intel — Wed, 05 Mar 2025 02:11:22 GMT

Hi Raifart,

I would just like to share this link with you for more information - The "Tuning" Tab is Missing in Intel® Graphics Software (IGS). About the SolidWorks issue, you might want to try our latest driver version 32.0.101.6632 and create a separate thread to continue.

Best regards,

Jed G.

Intel Customer Support Technician

Re:bug Intel graphics software

JedG_Intel — Thu, 06 Mar 2025 02:21:36 GMT

Hello Raifart,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:bug Intel graphics software

Raifart — Sat, 29 Mar 2025 10:42:56 GMT

Regarding the third point, it is still not clear, there have already been two driver releases, but the situation has not changed, the FPS display is still incorrect!!!