topic Re: Re:Arc B580 Issues in Escape From Tarkov in Intel® Arc™ Discrete Graphics

Arc B580 Issues in Escape From Tarkov

Samwich — Wed, 19 Feb 2025 18:58:13 GMT

I have seen this issue reported on this forum a couple of times but it seems that nobody has provided all of the troubleshooting info. Basically, I have great performance in general in terms of frame rates, but massive frame drops when shooting. It seems like the biggest hit to performance when shooting is anti-aliasing. when turned off, the problem is not fixed, but significantly improved.

I have attached my current settings and a couple of CapFrameX reports that were generated as i tweaked settings to get to this point.

System Specs:

CPU AMD Ryzen 5 7600X

RAM: Corsair 32 GB DDR5 32-38-38-80

Motherboard: Gigabyte B650 Eagle AX

PSU: ThermalTake ToughPower GF1 850W

OS and volume where Tarkov is installed are on different NVMe SSDs

Re:Arc B580 Issues in Escape From Tarkov

JeanetteC_Intel — Thu, 20 Feb 2025 01:38:57 GMT

Hello Samwich,

Thank you for posting in Intel Community Forums.

This is currently being investigated, and I'll post an update once available.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Arc B580 Issues in Escape From Tarkov

JeanetteC_Intel — Mon, 24 Feb 2025 09:03:22 GMT

Hello Samwich,

Please be advised that we are investigating the issue with this game and want to determine if it is related to the problem you are experiencing. I just hope to gather more details below:

1) What is the current graphics driver you are using?

Make sure you are using the latest WHQL graphics driver available.
A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

2) Tell us where to obtain the game (Steam, Epic, etc.)

3) Is the game's performance drops when the texture quality is set to High, or if it doesn't make a difference. *The current screenshot you shared shows the setting is on Low.

I will wait for your reply.

Best regards,

JeanetteC.

Intel Customer Support Techncian

Re: Re:Arc B580 Issues in Escape From Tarkov

Samwich — Tue, 25 Feb 2025 00:04:33 GMT

Hi Jeanette,

Thanks for your reply.

1. I have just done a clean WHQL driver installation. The driver version number displayed in the intel graphics software is 32.0.101.6559 dated 2/4/2025. This is the same version that was installed before, but something has definitely changed. Before when checking for updates, the intel driver page told me that I had custom OEM software installed and that my drivers couldn't be automatically updated. It no longer says I have OEM software installed.

2. I obtain the game from www.escapefromtarkov.com

3. The issue does occur when textures are set to high. When on high, I get between 60-90 fps at 1440p, so it feels worse on high textures because of the lower average frames. On my current low settings the game runs at 144fps at 1440p, so the frame drops feel less impactful from my perspective.

After a fresh driver install with texture quality on high, it does seem to be behaving better. I still see frames dropping when shooting, but it doesn't seem quite as choppy. Here is a more recent capframex capture analysis. The only difference between this report and my other reports are that the textures have been turned up to high.

Thanks for looking into this.

Re:Arc B580 Issues in Escape From Tarkov

JeanetteC_Intel — Thu, 27 Feb 2025 00:45:42 GMT

Hello Samwich,

Thank you for promptly providing the necessary information and files. I will review them internally and share an update as soon as it is available.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Re:Arc B580 Issues in Escape From Tarkov

Samwich — Tue, 11 Mar 2025 21:58:10 GMT

Sorry for the delay in updating, but I am happy to report that my issue was resolved after recent driver updates (32.0.101.6647 2/28/2025) and a game update from around the same time. I no longer see any frame drops and performance is smooth with anti-aliasing and ambient occlusion turned on.

Re: Re:Arc B580 Issues in Escape From Tarkov

Mimzzzz — Fri, 02 May 2025 18:09:49 GMT

Hey I'm planning to upgrade and was thinking about this card and Tarkov compatibility knowing how good BSG are, did you have any issues since then? Would you recommend it if I pretty much only play Tarkov and lower end games?

Re: Re:Arc B580 Issues in Escape From Tarkov

Samwich — Sat, 03 May 2025 00:06:09 GMT

I would definitely recommend this card. Not only have I not had issues, more recent driver updates let me raise my graphics settings in Tarkov some more. I haven't seen even a hiccup since the driver updates and I only ever had issues with Tarkov. If you were already considering it, do it. You won't be sorry.

Re: Re:Arc B580 Issues in Escape From Tarkov

Mimzzzz — Mon, 05 May 2025 13:34:49 GMT

Guess I'll do it, TY for fast reply!