topic Re: performance option problem in Intel® Arc™ Discrete Graphics

performance option problem

ALAK — Sun, 09 Feb 2025 09:35:50 GMT

Hi i have problem with software on intel arc 770 because i dont have performance option and i downloaded the last version

Re: performance option problem

RandyT_Intel — Tue, 11 Feb 2025 04:59:32 GMT

Hello ALAK,

To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

May I know the exact driver version you downloaded?
What is the previous driver version you're using?

You may try this proven step in resolving this issue.

Were able to replicate the issue using our A770 with the graphics driver versions 32.0.101.6259 and 32.0.101.6458_101.6257 WHQL Certified (Latest). We can confirm that Tuning (BETA) is detected in both drivers. However, version 32.0.101.6259 is no longer listed on the download center.

Please try to install the latest graphics driver, 32.0.101.6460_101.6259. before installing, you should perform DDU (Display Driver Uninstaller).

Instruction link: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Download link: Intel® Arc™ & Iris® Xe Graphics - Windows*

Please let me know if these steps work for you.

Best regards,

Randy T.

Intel Customer Support Technician

Re: performance option problem

ALAK — Tue, 11 Feb 2025 16:16:28 GMT

version was 32.0.101.6557/32.0.101.6262 and now i am back 32.0.101.6319

Re:performance option problem

RandyT_Intel — Tue, 11 Feb 2025 22:49:45 GMT

Hello ALAK,

Have you tried my recommendations above? Please let me know if there are any changes after applying the steps I provided. Intel is currently investigating this issue. Please note that Intel® Graphics Software Performance Tuning is currently in Beta, so performance and features may behave unexpectedly. Intel® will continue to refine the Performance Tuning software in future releases.

Best regards,

Randy T.

Intel Customer Support Technician

Re:performance option problem

RandyT_Intel — Fri, 14 Feb 2025 00:45:38 GMT

Hello ALAK,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re: performance option problem

RandyT_Intel — Tue, 18 Feb 2025 21:14:34 GMT

Hello ALAK,

Please note that Intel® Graphics Software Performance Tuning is currently in Beta, so performance and features may behave unexpectedly. Intel® will continue to refine the Performance Tuning software in future releases. We understand how valuable it is for monitoring GPU performance and other hardware metrics during gaming and various tasks.

For now, you can use "Performance -> Metrics" from IGS.

Since I have not heard back from you so I will close this inquiry for now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Randy T.

Intel Customer Support Technician

Re: performance option problem

RandyT_Intel — Thu, 20 Feb 2025 03:11:47 GMT

Hello @ALAK ,

As we continue to enhance and develop our Intel graphics software, your input is invaluable to us. Could you kindly provide your updated SSU log report? This information will give us a comprehensive view of your system, which is crucial for fine-tuning our drivers for future releases. Your cooperation in this matter is greatly appreciated, and I look forward to your response.

Randy T.

Intel Customer Support Technician

Re:performance option problem

RandyT_Intel — Sun, 23 Feb 2025 22:19:42 GMT

Hi @ALAK,

I wanted to follow up regarding the SSU log report I recently requested. Your input is invaluable to us, as it will help us improve our drivers and software for a better user experience.

Randy T.

Intel Customer Support Technician

Re: performance option problem

RandyT_Intel — Tue, 25 Feb 2025 05:45:20 GMT

Hello @ALAK ,

I understand that I previously informed you that I cannot monitor this thread, but after further checking, it seems I need to investigate this issue internally.

We are currently investigating the issue with the IGS and will continue our investigation even without the SSU log report. Thank you for your patience and understanding as we work to resolve this matter. I will keep you informed as soon as we have more information from our investigation

For additional information, you may visit this article: The "Tuning" Tab is Missing in Intel® Graphics Software (IGS)

Best,

Randy T.

Intel Customer Support Technician