https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/Intel-ARC%E6%98%BE%E5%8D%A1%E5%85%BC%E5%AE%B9%E6%80%A7%E9%97%AE%E9%A2%98%E5%8F%8D%E9%A6%88-%E6%A4%8D%E7%89%A9%E5%A4%A7%E6%88%98%E5%83%B5%E5%B0%B8-Steam%E7%89%88%E7%99%BD%E5%B1%8F%E9%97%AE%E9%A2%98/m-p/1670118#M21435 <P>Hello D9341,</P><P>&nbsp;</P><P>I hope you are having a good day.</P><P><BR /></P><P>I am sending another follow up on the information that I requested.&nbsp;</P><P>Since we have not heard back from you, I need to close this inquiry.&nbsp;</P><P>If you need further assistance, please post a new question as this thread will no longer be monitored.&nbsp;</P><P><BR /></P><P>Thank you and have a great day.</P><P>&nbsp;</P><P>Best regards,</P><P>Michael L.</P><P>Intel Customer Support Technician</P><BR /> Tue, 25 Feb 2025 22:20:44 GMT Mike_Intel 2025-02-25T22:20:44Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/Intel-ARC%E6%98%BE%E5%8D%A1%E5%85%BC%E5%AE%B9%E6%80%A7%E9%97%AE%E9%A2%98%E5%8F%8D%E9%A6%88-%E6%A4%8D%E7%89%A9%E5%A4%A7%E6%88%98%E5%83%B5%E5%B0%B8-Steam%E7%89%88%E7%99%BD%E5%B1%8F%E9%97%AE%E9%A2%98/m-p/1666765#M20851 <P><SPAN>当前驱动版本：Intel® Arc™ Graphics Driver&nbsp;32.0.101.6559</SPAN></P><P><STRONG>问题应用信息</STRONG></P><UL><LI><P>应用程序名称：Plants vs. Zombies GOTY Edition</P></LI><LI><P>获取渠道：Steam</P></LI><LI><P>问题表现：游戏启动后持续白屏</P></LI></UL><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="D9341_0-1739764340997.png" style="width: 400px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/62960i4643A68EA5F3F090/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="D9341_0-1739764340997.png" alt="D9341_0-1739764340997.png" /></span></P><P>据其他网友描述使用<SPAN>Ultra处理器游玩时也出现该问题，在禁用掉[设备管理器，显示适配器，Intel(R) Arc(TM) Graphics]后可以正常游玩。</SPAN></P><P><SPAN>此外在游戏内若是启用Full screen也可以正常使用&nbsp;</SPAN></P> Mon, 17 Feb 2025 03:58:00 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/Intel-ARC%E6%98%BE%E5%8D%A1%E5%85%BC%E5%AE%B9%E6%80%A7%E9%97%AE%E9%A2%98%E5%8F%8D%E9%A6%88-%E6%A4%8D%E7%89%A9%E5%A4%A7%E6%88%98%E5%83%B5%E5%B0%B8-Steam%E7%89%88%E7%99%BD%E5%B1%8F%E9%97%AE%E9%A2%98/m-p/1666765#M20851 D9341 2025-02-17T03:58:00Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/Intel-ARC%E6%98%BE%E5%8D%A1%E5%85%BC%E5%AE%B9%E6%80%A7%E9%97%AE%E9%A2%98%E5%8F%8D%E9%A6%88-%E6%A4%8D%E7%89%A9%E5%A4%A7%E6%88%98%E5%83%B5%E5%B0%B8-Steam%E7%89%88%E7%99%BD%E5%B1%8F%E9%97%AE%E9%A2%98/m-p/1667146#M20930 <P>Hello D9341,</P><P><BR /></P><P>Thank you for posting in Intel community Forum.</P><P><BR /></P><P>请注意，我只能用英语为您提供支持。我使用网络翻译工具翻译了此回复，因此翻译可能有些不准确。</P><P><BR /></P><P>For me to further check this, please help provide the following details:</P><P><BR /></P><OL><LI>What is the complete model of your Graphics controller?</LI><LI>What is the model of your processor?</LI><LI>What is the brand and model of your system?</LI><LI>How did you update the driver?</LI><LI>What are the troubleshooting steps that you tried so far?</LI></OL><P><BR /></P><P>If you have questions, please let us know. Thank you.</P><P><BR /></P><P>Best regards,</P><P>Michael L.</P><P>Intel Customer Support Technician</P><BR /> Tue, 18 Feb 2025 03:27:07 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/Intel-ARC%E6%98%BE%E5%8D%A1%E5%85%BC%E5%AE%B9%E6%80%A7%E9%97%AE%E9%A2%98%E5%8F%8D%E9%A6%88-%E6%A4%8D%E7%89%A9%E5%A4%A7%E6%88%98%E5%83%B5%E5%B0%B8-Steam%E7%89%88%E7%99%BD%E5%B1%8F%E9%97%AE%E9%A2%98/m-p/1667146#M20930 Mike_Intel 2025-02-18T03:27:07Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/Intel-ARC%E6%98%BE%E5%8D%A1%E5%85%BC%E5%AE%B9%E6%80%A7%E9%97%AE%E9%A2%98%E5%8F%8D%E9%A6%88-%E6%A4%8D%E7%89%A9%E5%A4%A7%E6%88%98%E5%83%B5%E5%B0%B8-Steam%E7%89%88%E7%99%BD%E5%B1%8F%E9%97%AE%E9%A2%98/m-p/1668527#M21165 <P>Hello D9341,</P><P>&nbsp;</P><P>I hope this message finds you well.&nbsp;</P><P><BR /></P><P>Were you able to check the previous post?</P><P><BR /></P><P>Please let us know if you still need assistance.</P><P>&nbsp;</P><P>Best regards,</P><P>Michael L.</P><P>Intel Customer Support Technician</P><BR /> Thu, 20 Feb 2025 23:19:27 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/Intel-ARC%E6%98%BE%E5%8D%A1%E5%85%BC%E5%AE%B9%E6%80%A7%E9%97%AE%E9%A2%98%E5%8F%8D%E9%A6%88-%E6%A4%8D%E7%89%A9%E5%A4%A7%E6%88%98%E5%83%B5%E5%B0%B8-Steam%E7%89%88%E7%99%BD%E5%B1%8F%E9%97%AE%E9%A2%98/m-p/1668527#M21165 Mike_Intel 2025-02-20T23:19:27Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/Intel-ARC%E6%98%BE%E5%8D%A1%E5%85%BC%E5%AE%B9%E6%80%A7%E9%97%AE%E9%A2%98%E5%8F%8D%E9%A6%88-%E6%A4%8D%E7%89%A9%E5%A4%A7%E6%88%98%E5%83%B5%E5%B0%B8-Steam%E7%89%88%E7%99%BD%E5%B1%8F%E9%97%AE%E9%A2%98/m-p/1670118#M21435 <P>Hello D9341,</P><P>&nbsp;</P><P>I hope you are having a good day.</P><P><BR /></P><P>I am sending another follow up on the information that I requested.&nbsp;</P><P>Since we have not heard back from you, I need to close this inquiry.&nbsp;</P><P>If you need further assistance, please post a new question as this thread will no longer be monitored.&nbsp;</P><P><BR /></P><P>Thank you and have a great day.</P><P>&nbsp;</P><P>Best regards,</P><P>Michael L.</P><P>Intel Customer Support Technician</P><BR /> Tue, 25 Feb 2025 22:20:44 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/Intel-ARC%E6%98%BE%E5%8D%A1%E5%85%BC%E5%AE%B9%E6%80%A7%E9%97%AE%E9%A2%98%E5%8F%8D%E9%A6%88-%E6%A4%8D%E7%89%A9%E5%A4%A7%E6%88%98%E5%83%B5%E5%B0%B8-Steam%E7%89%88%E7%99%BD%E5%B1%8F%E9%97%AE%E9%A2%98/m-p/1670118#M21435 Mike_Intel 2025-02-25T22:20:44Z