topic Re:Roblox graphics issue in Intel® Arc™ Discrete Graphics

Roblox graphics issue

Blazkin — Sun, 16 Feb 2025 01:56:54 GMT

Recently I have been setting up a new pc for myself and I have the Intel Arc B580 in my system and one of the games I frequently play is Roblox and I have been having issues with but I resolved most of the issues from videos or forums but the issue I'm currently having is Ui quality drops and I'm wondering if there is a solution to it.

The files below are the problems I'm seeing the red arrows are what I'm pointing out and the one without arrows is the other quality drop I'm talking about.

If there is any solution, I would love to know, thank you to anyone who replies

Re:Roblox graphics issue

RandyT_Intel — Tue, 18 Feb 2025 07:56:23 GMT

Hi Blazkin,

Thank you for posting to our community. Let me see what I can do to help identify the root cause of this issue. Could I ask you a few questions and request some additional information?

You mentioned that you recently built this system. Is this the original GPU card you used, or did you upgrade to this model?
Could you also provide an SSU report log so I can review the overall system specifications and configurations?
Have you attempted a clean installation of the graphics driver and used the latest version available on our download center?
Is this issue occurring with only this game or application, or are others affected as well?
Where did you obtain the game from— (origin of the game or another platform?)
Have you checked for and installed the latest version of the game?
What troubleshooting steps have you tried so far?

For Performance Issue you may Submit CapFrameX capture data (.json files) reproducing the issue. Capture data at least 3 times to define a good performance baseline, kindly follow guideline here: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

Your answers to these questions will help me pinpoint the problem. I look forward to your response.

Randy T

Intel Customer Support Technician

Re:Roblox graphics issue

RandyT_Intel — Fri, 21 Feb 2025 05:11:11 GMT

Hi Blazkin,

I wanted to check in to see if you've had a chance to review the questions I provided. Please let me know if you still need assistance from us so I can determine the best next steps.

Randy T

Intel Customer Support Technician

Re:Roblox graphics issue

RandyT_Intel — Thu, 27 Feb 2025 02:56:53 GMT

Hi Blazkin,

Since I haven't received any response from you, I will proceed with closing this case. Please feel free to submit a new ticket if needed, as this case will no longer be monitored.

Randy T

Intel Customer Support Technician