topic Re: Display Driver Versions 6559 & 6557 Cause Windows Desktop Refresh Stutter and Start Menu Lat in Intel® Arc™ Discrete Graphics

Display Driver Versions 6559 & 6557 Cause Windows Desktop Refresh Stutter and Start Menu Latency

clayart — Wed, 12 Feb 2025 05:41:45 GMT

尊敬的 Intel 支持团队：

我写这篇文章是为了报告在最新的 Intel 显示驱动程序版本 **31.0.101.6559** 和 **31.0.101.6557** 中观察到的严重性能回归。这些问题严重降低了 Windows 10/11 系统上的用户体验，需要紧急关注。

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### **1.问题描述**
#### **主要症状**：
- **桌面刷新卡顿**：
安装驱动程序 6559 或 6557 后，频繁的 **Windows 资源管理器刷新作**（例如，右键单击桌面并选择“刷新”，或通过文件作触发刷新）会导致明显的**掉帧和卡顿**。即使在没有繁重后台工作负载的空闲系统上，也会发生这种情况。

- **开始菜单延迟**：
在执行快速多任务处理时（例如，打开/关闭多个应用程序或重复触发桌面刷新），单击 **Windows 开始菜单**或**任务栏搜索**会导致 UI 响应前**1-3 秒的延迟**。这种延迟会一直持续到系统活动稳定下来。

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### **2.复制步骤**
1.全新安装驱动程序 6559 或 6557。
2. 执行以下任一作：
- 右键单击桌面 → 连续选择“刷新”3-5 次。
- 打开/关闭任何应用程序
3.单击 **开始菜单** 或 **Win**。

**观察到的行为**：
- 桌面刷新动画明显卡顿（下降 10-15 FPS）。
- 开始菜单/任务栏在出现之前延迟 **1–3 秒**。
- **临时解决方法**：回滚到驱动程序 **31.0.101.6460** 可以解决这两个问题。

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### **3.受影响的硬件/软件**：
- **处理器**：Intel Core i3-12100F
- **作系统**：Windows 10 22H2（内部版本 10.0.19045）
- **驱动程序版本**：31.0.101.6559 WHQL 认证 / 31.0.101.6557_101.6262
- **GPU**：Inte Arc A750
- 干净的作系统安装，无需第三方性能工具。

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### **4.行动请求**
请优先考虑以下内容：
提供修补程序或稳定驱动程序更新的预计时间表。

此问题会影响生产力工作流和基本作系统可用性。非常感谢您的及时解决。

___________________________________

我可能无法及时在 Intel 帐户上找到您的回复。这是我第一次注册 Intel 帐户。如果问题是真的，请将您的回复发送到我的电子邮件地址。

最好的问候，
华
先生 838728843@qq.com

Re:Display Driver Versions 6559 & 6557 Cause Windows Desktop Refresh Stutter and Start Menu Latency

Earl_Intel — Thu, 13 Feb 2025 03:47:12 GMT

Hi clayart,

Thank you for posting in the communities!

请注意，我只能用英语为您提供支持，或者如果您愿意，我可以将您转移到支持您语言的其他团队。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。

I'm sorry to learn that you are experiencing issues with your system. To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

May I know when downloading the latest graphics drivers, did you perform DDU?
- Article link: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Display Driver Versions 6559 & 6557 Cause Windows Desktop Refresh Stutter and Start Menu Lat

clayart — Thu, 13 Feb 2025 16:15:26 GMT

Thank you for your method, but the problem still exists. Please watch my next article.

Re:Display Driver Versions 6559 & 6557 Cause Windows Desktop Refresh Stutter and Start Menu Latency

Earl_Intel — Thu, 13 Feb 2025 23:17:04 GMT

Hello clayart,

Thank you for your response.

No worries, since you already performed DDU, but issue persists, I will further check on this internally and provide you an update on this thread.

While waiting, kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

Re:Display Driver Versions 6559 & 6557 Cause Windows Desktop Refresh Stutter and Start Menu Latency

Earl_Intel — Mon, 17 Feb 2025 21:43:46 GMT

Hi clayart,

I was just wondering if you got a chance to look at the questions I posted. In order to decide on the appropriate course of action to address this issue, kindly inform me as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

Re:Display Driver Versions 6559 & 6557 Cause Windows Desktop Refresh Stutter and Start Menu Latency

Earl_Intel — Thu, 20 Feb 2025 21:36:07 GMT

Hi clayart,

I came over another thread under your name where you provided the SSU logs.

Rest assured that I'm currently investigating the issue and will provide you an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

Re:Display Driver Versions 6559 & 6557 Cause Windows Desktop Refresh Stutter and Start Menu Latency

JeanetteC_Intel — Tue, 04 Mar 2025 09:30:11 GMT

Hello layart,

Issue fixed in the latest driver. You may proceed with installing the latest graphics driver version 32.0.101.6632 and let me know the outcome to determine if the issue persists. It is best to use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

I will wait for your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Re:Display Driver Versions 6559 & 6557 Cause Windows Desktop Refresh Stutter and Start Menu

clayart — Tue, 04 Mar 2025 11:55:50 GMT

The issue has been resolved in the latest version 6632

Re: Display Driver Versions 6559 & 6557 Cause Windows Desktop Refresh Stutter and Start Menu Lat

Earl_Intel — Wed, 05 Mar 2025 05:27:53 GMT

Hello clayart,

Thank you for sharing this update with us.

I'm happy to know that the issue is resolved after the new driver update.

Since the issue is resolved, I will now close this thread.

If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician