topic Re: 6559 drivers causing start menu pause open lag and app lag in Intel® Arc™ Discrete Graphics

6559 drivers causing start menu pause open lag and app lag

MVb590 — Tue, 18 Feb 2025 19:37:09 GMT

Graphics: B580 sparkle steel legend

CPU: intel 14700kf

Board: msi X690

RAM: ddr 4 3600 32GB

As per title, first of all the latest drivers were not following the previous naming scheme being called simply gfx_win_101.6559.exe instead of following the previous driver naming schemes of gfx_win_101.6557_101.6262.exe and also coming in 500MB smaller in size compared to the previous average, non the less it was put forward and still is as the latest official driver.

The issue is it (6559), was causing a very annoying pause/lag to opening the start menu in windows 10 and was causing a very noticeable delay in opening vdsc video editor. Nothing was not working, just these things had become slow to load. I tried various other troubleshooting things on the net, the only thing that worked for about 5 seconds was going into task manager and stopping the start process. The start menu opened as it should instantly then became laggy again after about 3 more tries at it. I then reinstalled the previous 6262 driver, all fixed. So whatever process/file those systems are calling that had been changed between the 6559 and 6262 drivers are probably to blame.

Re:6559 drivers causing start menu pause open lag and app lag

Earl_Intel — Mon, 24 Feb 2025 05:19:25 GMT

Hi MVb590,

Thank you for posting in the communities!

I'm sorry to learn that you are experiencing issues with your system. Rest assured that I will further investigate on this; to better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

May I know if you already tried performing DDU when installing the latest GPU drivers?

Kindly run this on your system so that I can gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

Re: 6559 drivers causing start menu pause open lag and app lag

MVb590 — Mon, 24 Feb 2025 05:50:41 GMT

I'm currently on the previous driver 6262.

FWIW I have done a ssu scan on this and attached it.

Re: 6559 drivers causing start menu pause open lag and app lag

MVb590 — Mon, 24 Feb 2025 05:58:56 GMT

Ok, because it would also be pointless without it, I just installed the 6559 driver and here is the scan for it attached.

I am now going to revert back to 6262 as these drivers are unusable with the pause lags that are again present. I do choose clean install when installing drivers as well.

Re:6559 drivers causing start menu pause open lag and app lag

Earl_Intel — Wed, 26 Feb 2025 00:49:21 GMT

Hello MVb590,

I appreciate you sharing us the updated SSU logs.

Rest assured that I will further investigate on the issue that you brought up and will provide you an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

Re:6559 drivers causing start menu pause open lag and app lag

VonM_Intel — Tue, 04 Mar 2025 02:34:06 GMT

Hello MVb590.

I appreciate your patience in this matter. The issue is fixed in driver 32.0.101.6632. Please download and install the latest graphics driver version and let us know the outcome to determine if the issue persists

Best regards,

Von M.

Intel Customer Support Technician

Re:6559 drivers causing start menu pause open lag and app lag

Earl_Intel — Thu, 06 Mar 2025 00:37:32 GMT

Hi MVb590,

I wanted to check if you had the chance to review the resolution I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

Re: 6559 drivers causing start menu pause open lag and app lag

MVb590 — Thu, 06 Mar 2025 23:42:37 GMT

Oh yes, sorry, total oversight on my end. I did install those drivers and yes, the problem is no longer.

Re:6559 drivers causing start menu pause open lag and app lag

Earl_Intel — Sun, 09 Mar 2025 21:34:07 GMT

Hello MVb590,

Thank you for your response.

I'm happy to hear that update from your end!

Since the issue is now resolve, I will no longer monitor this thread.

You can continue to monitor the performance of your system on the latest graphics driver update, if you encounter any issues or other concerns, please don't hesitate to submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician