topic Re: ARC显卡驱动32.0.101.6559（WHQL 认证）版本和Adobe软件不兼容 in Intel® Arc™ Discrete Graphics

ARC显卡驱动32.0.101.6559（WHQL 认证）版本和Adobe软件不兼容

风兮水 — Tue, 25 Feb 2025 16:57:06 GMT

新配的电脑9950X+B580，Windows11系统，驱动全部是最新的。

其中B580的驱动是最新的32.0.101.6559版本。

AE和PR的软件启动超慢，AE启动时卡在“初始化MediaCore”很久，20秒-30秒的时间；PR则更久，有2-3分钟时间才能进入到主界面，偶尔还会卡住直至手动结束进程。

开始怀疑是软件版本问题，在Adobe 2024和2025上都遇到同样问题。

然后是重新安装Windows11系统，问题依然存在。

再后来，怀疑CPU和GPU不兼容，把另外一台电脑上的A770调换过来，问题依然存在。

经过两天时间，才排查到是显卡驱动有兼容问题。

显卡驱动回退到 Graphics Driver 32.0.101.6458/32.0.101.6257（经过 WHQL 认证）才解决问题。AE启动后，“初始化MediaCore”仅用5秒就能加载完毕；PR也能顺利启动，启动时间在10-15秒。

此问题的出现和解决方案在我两台电脑上都得到了验证。（13900K+B580、9950X+A770）希望官方能尽快修复Graphics Driver 32.0.101.6559。

Re:ARC显卡驱动32.0.101.6559（WHQL 认证）版本和Adobe软件不兼容

RandyT_Intel — Thu, 27 Feb 2025 04:55:12 GMT

Hi 风兮水,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译

We are aware of this issue and we're actively working to resolve it as quickly as possible. A solution is on its way, and we hope to have it ready for you soon. In the meantime, you can find more information in this article: It Takes Longer to Open Applications After Updating the Intel® Arc™...

Thank you for your patience and understanding.

Randy T

Intel Customer Support Technician

Re:ARC显卡驱动32.0.101.6559（WHQL 认证）版本和Adobe软件不兼容

RandyT_Intel — Tue, 04 Mar 2025 21:18:49 GMT

Hi 风兮水,

I wanted to inform you about an important update that may address the issues you've been experiencing.

The latest driver version 32.0.101.6632 includes several fixes related to hardware acceleration. We recommend installing this driver to see if it resolves the problems you've encountered.

Please follow these steps to install the latest driver:

Visit our official website or the support page to download driver version 32.0.101.6632.
Follow the installation instructions provided.
Once installed, please re-test your system to see if the issues have been resolved.

If you need further assistance or have any questions, please don't hesitate to reach out. We're here to help ensure everything works smoothly for you.

Thank you for your cooperation and understanding.

Randy T

Intel Customer Support Technician

Re:ARC显卡驱动32.0.101.6559（WHQL 认证）版本和Adobe软件不兼容

RandyT_Intel — Thu, 06 Mar 2025 02:29:24 GMT

Hi 风兮水,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Randy T.

Intel Customer Support Technician

Re: ARC显卡驱动32.0.101.6559（WHQL 认证）版本和Adobe软件不兼容

RandyT_Intel — Sun, 09 Mar 2025 21:53:19 GMT

Hi 风兮水,

Since I haven't heard from you, I will proceed with closing this case, and it will no longer be monitored. Please submit a new ticket if you need further assistance in the future. Thank you.

Randy T.

Intel Customer Support Technician