topic B580 GPU Causing REDCINE-X PRO Beta Crashes with OpenCL Acceleration on Nikon NRAW (NEV) F in Intel® Arc™ Discrete Graphics

B580 GPU Causing REDCINE-X PRO Beta Crashes with OpenCL Acceleration on Nikon NRAW (NEV) F

wotingkun — Wed, 12 Mar 2025 14:48:53 GMT

Hello Intel Arc Community,

I’m encountering a critical issue with my Intel Arc B580 GPU in REDCINE-X PRO Beta (64-bit) when processing Nikon NRAW (NEV) files. The problem occurs consistently under the following conditions:

Issue Description:
- When OpenCL acceleration is enabled for the B580 GPU, the application freezes during loading of NEV files and eventually crashes.
- This occurs with both the February 10th and March 7th Intel Arc driver releases (attached for reference).
Reproduction Steps:
- Launch REDCINE-X PRO Beta.
- Enable OpenCL acceleration for the B580 GPU in settings.
- Attempt to load a Nikon NRAW (NEV) file.
- Result: Application freezes and crashes within 10–30 seconds.
Contrast with UHD 770:
- If OpenCL is enabled but the B580 GPU is disabled (only the integrated UHD 770 is active), NEV files load without issues.

Request for Assistance:

Has this issue been reported or acknowledged by Intel?
Are there known workarounds or planned fixes for B580 OpenCL compatibility in REDCINE-X PRO?
Please let me know if additional diagnostic data (logs, crash reports, etc.) would help.

Attached: Driver versions tested (February 10 and March 7 releases).

Thank you for your support!

Re:B580 GPU Causing REDCINE-X PRO Beta Crashes with OpenCL Acceleration on Nikon NRAW (NEV) F

DeancR_Intel — Thu, 13 Mar 2025 06:54:42 GMT

Hi wotingkun,

Thank you for posting in the Community.

I appreciate your efforts for providing detailed information about the issue you're experiencing with your Intel Arc B580 GPU in REDCINE-X PRO Beta. Before I further check this internally, could you please provide the Intel® System Support Utility (SSU) report? This will give us a comprehensive view of your system's configuration and help us identify any potential issues.

Here's how you can generate the SSU report:

Download the Intel® System Support Utility:
You can find it here: Intel® System Support Utility for Windows*
Run the Utility:

Open the application and click "Scan" to see system and device information.
The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says "Summary" to change to Detailed View.

Save the Report:

Click "Next" and then "Save" to save the report to your computer.

Please attach the saved file in your response.

Best regards,

Dean R.

Intel Customer Support Technician

Re:B580 GPU Causing REDCINE-X PRO Beta Crashes with OpenCL Acceleration on Nikon NRAW (NEV) F

DeancR_Intel — Tue, 18 Mar 2025 03:30:34 GMT

Hi wotingkun,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:B580 GPU Causing REDCINE-X PRO Beta Crashes with OpenCL Acceleration on Nikon NRAW (NEV) F

DeancR_Intel — Fri, 21 Mar 2025 07:12:08 GMT

Hi wotingkun,

Since I have not heard from you, I will be closing this thread and no longer be monitored. If you wish to continue with the troubleshooting, please feel free to contact Intel Customer Support or create a new thread. We are eager to hear your feedback on the troubleshooting steps we've suggested.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:B580 GPU Causing REDCINE-X PRO Beta Crashes with OpenCL Acceleration on Nikon NRAW (NEV) F

wotingkun — Fri, 21 Mar 2025 07:38:23 GMT

I saw your reply, but unfortunately I was away from my desktop PC environment at the time, using an AMD laptop that had been idle for years while traveling. I just returned from my trip yesterday and spent some time figuring out which email address was used to register for our community. Attached is the required TXT file in detail-view mode.