topic Re:ARC A770 Chrome issues. in Intel® Arc™ Discrete Graphics

ARC A770 Chrome issues.

jpl572103 — Wed, 19 Feb 2025 19:40:05 GMT

Crazy but listen, when I use this video card with the latest drivers, Google chrome browser takes 4 seconds before it shows a page. It's not a Win 10 or 11 problem. Tried both. It's not a Microsoft Edge problem, Opera problem either. Only if I use Chrome. Once I am in chrome I can browse anywhere at normal speeds. Absolutely no issues, sound, video, you tube, what ever.

I know it's not worth complaining. But after having Nvidia cards like forever and never having an issue after clicking the Chrome app. When I click the app it should open immediately like it did with my last 2 or 3 Nvidia cards.

I was looking to upgrade the Nvidia card because the 1650Super is 3 years old. I looked at a 4060ti but decided on the ARC. I'm really having second thoughts and it's only 2 days old. All because of being a little impatient over 4 seconds.

Any thoughts?

Re: ARC A770 Chrome issues.

RonaldM_Intel — Wed, 19 Feb 2025 21:21:48 GMT

Hi @jpl572103

This is a known issue and a fix is coming very soon.

I'll keep this thread open and once the fix is available you'll be notified.

Best Regards,

Ronald M.

Re: ARC A770 Chrome issues.

jpl572103 — Thu, 20 Feb 2025 19:25:51 GMT

Thanks for the reply. I was able to solve the problem by turning off H/Ware acceleration in chrome settings. Loads immediately now. Turned back on and takes 4 seconds to load. I am really considering returning the Intel ARC. Only because the card came out in 2022 and I found more issues from other gamers with this card. Not all bad. Still, I thought cool Intel i5 12400f CPU with Intel GPU. What a combination. Wrong. It's a new build I5 12400f with the ARC GPU. Coming from I3 9100f with a 1650 Super EVGA GPU. The games look a bit better but having 2nd thoughts on a non NVIDIA card.

Thanks again for the input so quickly.

Re: ARC A770 Chrome issues.

JeanetteC_Intel — Fri, 14 Mar 2025 13:16:42 GMT

Hello jpl572103,

Please be advised that this is a known issue, and still currently investigating it. Kindly refer to It Takes Longer to Open Applications After Updating the Intel® Arc™ Graphics Driver . I'll post an update once available.

Edit: fixed the link's URL so it goes to the correct site.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:ARC A770 Chrome issues.

JeanetteC_Intel — Tue, 04 Mar 2025 08:46:40 GMT

Hello jpl572103,

Good day!

The issue has been fixed using the latest driver. Please download Intel® Graphics Driver 32.0.101.6632. It would be best to use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Let me know the outcome to determine if the issue persists.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:ARC A770 Chrome issues.

JeanetteC_Intel — Fri, 07 Mar 2025 07:34:23 GMT

Hello jpl572103,

I'm following up to check whether you have had the chance to check my previous post. If you have, kindly acknowledge receipt and do not hesitate to reach out if there are any aspects you'd like to discuss or require further explanation on.

Let me know the outcome to determine if the issue persists.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:ARC A770 Chrome issues.

JeanetteC_Intel — Wed, 12 Mar 2025 11:50:43 GMT

Hello jpl572103,

I understand that you were able to solve the problem by turning off H/Ware acceleration in chrome settings and which loads your browser immediately. However, I would like to know if you have tried the latest driver (6632) that this issue. I shared the steps from my previous post on this thread, or you may check down below:

Download Intel® Graphics Driver 32.0.101.6632 and best to use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

I hope to know if this action helps.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:ARC A770 Chrome issues.

JeanetteC_Intel — Fri, 14 Mar 2025 09:08:38 GMT

Hello jpl572103,

I apologize for sharing a link that is used internally. I just hope to inform you that this issue has already been resolved, and Intel has included the fix on graphics driver 32.0.101.6632. Download and install this or a newer driver. We've received a lot of positive feedback that shows the issue with the slow loading of applications has been fixed with this driver.

Sharing this link: https://www.intel.com/content/www/us/en/support/articles/000100635/graphics.html

I hope to inform you that I am eager to hear your feedback on this fix, but I'll proceed to close this case since I haven't been able to receive your feedback from several days now.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician