topic Re:Can't see arc b580 in bios but can be seen in hwinfo64 in Intel® Arc™ Discrete Graphics

Can't see arc b580 in bios but can be seen in hwinfo64

Kentmclovin — Fri, 14 Mar 2025 19:27:43 GMT

Almost 80% of the time when I start the PC I will get no display on b580 but on my igpu.

I just build the PC and this has been a problem from the beginning.

Motherboard is a620m-k (not updated)
AMD Ryzen 5 7600x

I cant find the gpu inside the bios.

Re:Can't see arc b580 in bios but can be seen in hwinfo64

JedG_Intel — Mon, 17 Mar 2025 07:21:51 GMT

Hello Kentmclovin,

Thank you for posting on Intel Community Forum.

For me to address your concern properly, please share the information below.

1. What is the make and model of Power Supply?

2. When you say 80% of the time, does that mean you're able to have display using Arc B580 sometimes?

3. Which display cable are you using?

4. Is this issue present from the start of using Arc B580?

Please also generate SSU report for me to check your system components and configuration.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Can't see arc b580 in bios but can be seen in hwinfo64

JedG_Intel — Fri, 21 Mar 2025 00:10:52 GMT

Hello Kentmclovin,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Can't see arc b580 in bios but can be seen in hwinfo64

JedG_Intel — Wed, 26 Mar 2025 02:43:42 GMT

Hello Kentmclovin,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician