topic Re:Intel Graphics Software taskbar context menu problem. in Intel® Arc™ Discrete Graphics

Intel Graphics Software taskbar context menu problem.

Mynameforum — Sun, 23 Mar 2025 03:14:42 GMT

When taskbar placed on the top or left, context menu is partially hidden.

See screenshots.

Win 10. GPU driver version: 32.0.101.6449

Re:Intel Graphics Software taskbar context menu problem.

VonM_Intel — Mon, 24 Mar 2025 02:06:07 GMT

Hi, Mynameforum.

Thank you for posting in our Community and for sharing the screenshots. The issue of the context menu being partially hidden when the taskbar is placed at the top or left is a known behavior.

To better understand the situation, could you clarify a few details?

Did this issue occur before, or is it a recent change? When was the last time it worked properly?
Does this happen with all context menus or only specific ones (e.g., right-clicking on the desktop, taskbar, or certain apps)?
If you move the taskbar to the bottom or right, does the issue persist?
What are your current screen resolution and scaling settings?

If you've run any other tests, please share the details so we don’t repeat the same steps. To better understand the issue, I’d like to check specifics such as your OS Build numbers, exact driver version, and any system errors. Using the Intel SSU tool will help gather detailed system information. For privacy, avoid sharing the SSU logs on public forums as they contain sensitive data. Instead, kindly email the logs to me, and I’ll investigate further. I have already sent you an email to collect the SSU reports.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

Re:Intel Graphics Software taskbar context menu problem.

VonM_Intel — Thu, 27 Mar 2025 07:01:23 GMT

Hello, Mynameforum.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

Re: Re:Intel Graphics Software taskbar context menu problem.

Mynameforum — Thu, 27 Mar 2025 09:07:56 GMT

Did this issue occur before, or is it a recent change? When was the last time it worked properly?

I dont know this is my first graphics driver.

Does this happen with all context menus or only specific ones (e.g., right-clicking on the desktop, taskbar, or certain apps)?

This happens with Intel Graphics Software in the taskbar smal icon (systray). There is no context menus for desktop.

If you move the taskbar to the bottom or right, does the issue persist?

No. See screenshot.

What are your current screen resolution and scaling settings?

1920x1080 100%.

Re:Intel Graphics Software taskbar context menu problem.

VonM_Intel — Thu, 27 Mar 2025 23:31:36 GMT

Hello, Mynameforum.

Thank you for sharing the details. You mentioned that this occurs with the Intel Graphics Software icon in the taskbar's system tray. To confirm, is this issue still happening only with the Intel Graphics Software, or are other system tray icons also affected?

I suspect that your graphics driver may be outdated. To better understand the issue, I’d like to review details such as your OS build number, exact driver version, and any system errors. The Intel SSU tool can help gather this information. For privacy reasons, please avoid sharing the SSU logs on public forums, as they contain sensitive data. Instead, kindly email the logs to me, and I’ll investigate further. I have already sent you an email requesting the SSU reports.

Best regards,

Von M.

Intel Customer Support Technician

Re:Intel Graphics Software taskbar context menu problem.

DeancR_Intel — Mon, 31 Mar 2025 22:53:12 GMT

Hello, Mynameforum.

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Intel Graphics Software taskbar context menu problem.

VonM_Intel — Fri, 04 Apr 2025 02:46:54 GMT

Hello, Mynameforum.

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician

Re: Re:Intel Graphics Software taskbar context menu problem.

Mynameforum — Thu, 15 May 2025 09:32:34 GMT

Intel fixed this issue.