topic When running EA Games the A770 16G GPU cannot be used automatically in Intel® Arc™ Discrete Graphics

When running EA Games the A770 16G GPU cannot be used automatically

Leon_2025 — Sat, 29 Mar 2025 10:29:37 GMT

Hi,

When running EA Games through the Steam platform, the A770 16G GPU cannot be used automatically and always defaults to the AMD integrated graphics, even though I have set it in the system settings to use the A770 16G GPU when running the related EA games. For example, when I run Star Wars Jedi: Fallen Order and A Way Out, even though I have set it to use the A770 16G graphics card in the Windows graphics settings, it still defaults to using the AMD CPU integrated graphics when running the game. This does not happen with other games, which all run well with the graphics card I configured. Please help me solve this issue, and I need to maintain a mix of dedicated and integrated graphics when using the computer daily.

Thank you for your help!

Re: When running EA Games the A770 16G GPU cannot be used automatically

RandyT_Intel — Mon, 31 Mar 2025 02:50:14 GMT

Hello @Leon_2025 ,

Thank you for reaching out to our community. To help us investigate the issue and provide assistance, please share the following details with me.

Have you tried updating both the GPU and integrated graphics drivers to their latest versions? kindly share SSU log report.
Are there any specific error messages or logs generated when the games default to the integrated graphics?
Have you checked the game-specific settings within Steam or the EA launcher to ensure they are set to use the A770 16G GPU?
Does the issue persist if you disable the integrated graphics in the BIOS/UEFI settings temporarily?
Have you tried running the games in compatibility mode or with administrative privileges?
Are there any power settings or performance profiles in Windows that might be affecting the GPU selection?
Have you tried reinstalling the affected games to see if that resolves the issue?

Once I have this information, we can start from there. Additionally, please check my initial recommendation below and let me know if it works on your system.

Initial Troubleshooting: How To Set the Default GPU for Applications and Games

Looking forward to your response.

Regards,

Randy T.

Intel Customer Support Technician

Re:When running EA Games the A770 16G GPU cannot be used automatically

RandyT_Intel — Thu, 03 Apr 2025 02:24:44 GMT

Hello @Leon_2025 ,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,

Randy T.

Intel Customer Support Technician

Re:When running EA Games the A770 16G GPU cannot be used automatically

RandyT_Intel — Sun, 06 Apr 2025 22:15:02 GMT

Hello @Leon_2025 ,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,

Randy T.

Intel Customer Support Technician