topic Re:A750 Driver install issues in Intel® Arc™ Discrete Graphics

A750 Driver install issues

Van59 — Sun, 23 Mar 2025 16:51:04 GMT

Each time I use the Intel Driver update (clean install)when it reboots to a blank screen. I then have to use the on board graphics. When I do that the A750 is no longer visible.

Re: A750 Driver install issues

AlHill — Sun, 23 Mar 2025 17:22:26 GMT

Do not use IDSA. Install the are driver from here:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

Re: A750 Driver install issues

JohnM_Intel — Tue, 25 Mar 2025 04:37:30 GMT

Hello Van59,

Thank you for sharing this in the community.

To help isolate the issue, please follow the steps below:

1.Update and Reseat Your Graphics Card

Update your graphics drivers to the latest version: Intel® Graphics Driver 32.0.101.6651 (WHQL Certified).
Power off your system, reseat your graphics card, and ensure all connections are secure before restarting.

2.Boot into Safe Mode and Reinstall the Driver

Power on your PC and force shut down by holding the power button (repeat this 3 times to trigger Windows Recovery Mode).
Navigate to Advanced Startup Options > Troubleshoot > Advanced options > Startup Settings > Restart.
Select Enable Safe Mode with Networking (Option 5).
Download the latest Intel® Arc™ Graphics Driver from the Intel website.
Use DDU (Display Driver Uninstaller) to completely remove old drivers before reinstalling the new driver.

3.Update Your BIOS

Check your motherboard manufacturer's website for the latest BIOS update and follow the instructions to update it.

If the issue persists after these steps, please let me know.

Regards,

John Sergio M.

Intel Customer Support Technician

Re:A750 Driver install issues

JohnM_Intel — Mon, 31 Mar 2025 04:43:36 GMT

Dear Van59,

I hope you're doing well.

I wanted to follow up and check if you’ve had a chance to review the questions I posted. Please let me know at your earliest convenience so we can determine the best course of action to resolve this matter.

Looking forward to your response.

Best regards,

John Sergio M.

Intel Customer Support Technician

Re:A750 Driver install issues

JohnM_Intel — Thu, 03 Apr 2025 04:36:52 GMT

Dear Van59,

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

John Sergio M.

Intel Customer Support Technician