topic Re:Driver crash when click "version release note" in Intel® Arc™ Discrete Graphics

Driver crash when click "version release note"

RoyChien — Sun, 30 Mar 2025 04:50:18 GMT

Hello Intel:

I found that when I tried to click the view release note, the driver will then crash;

Here is my system lay out for your information;

Graphic: B580

Re:Driver crash when click "version release note"

JeanetteC_Intel — Mon, 31 Mar 2025 02:39:25 GMT

Hello RoyChien,

Thank you for posting in Intel Communities.

Please proceed with reinstalling the latest driver version 32.0.101.6653 for Intel® Arc™ B-Series Graphics following instructions using the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

If the issue persists, please proceed with the same steps using DDU, however this time using driver version 32.0.101.6559 (WHQL Certified) for Intel® Arc™ B-Series

Let me know how it goes.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Driver crash when click "version release note"

JeanetteC_Intel — Wed, 02 Apr 2025 22:49:52 GMT

Hello RoyChien,

I'm reaching out to see if you've had the opportunity to review my previous message. If you have, please confirm receipt, and feel free to contact me if there are any points you'd like to discuss or need further clarification on.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Driver crash when click "version release note"

JeanetteC_Intel — Tue, 08 Apr 2025 10:42:33 GMT

Hello RoyChien,

I haven't received any response over the past few days. I hope the steps I provided have helped resolve the issue you raised. I will now proceed to close this thread.

If you need assistance in the future, please submit a new question, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician

Re: Re:Driver crash when click "version release note"

RoyChien — Wed, 09 Apr 2025 02:15:27 GMT

HI Jeanette:

Yes, once I used DDU, the release note disappear.

Howeverm when I updated latest version of driver without using DDU, clicking the tab of release note will still crash.

Regards

Roy