topic Re:Games System Crash after sleep mode in Intel® Arc™ Discrete Graphics

Games System Crash after sleep mode

MikadoWu — Sat, 04 Mar 2023 15:20:52 GMT

In general, I am very happy with the performance of the Arc A770, and hope to see the performance and Pricing stay competitive for us casuals.

What I have noticed is if the computer is running from a fresh reboot, it runs really really well. However, After the third or fourth time I wake it up from sleep mode, issues start. Running any game, will cause the system to crash. Regular work does not system to have an issue. Once I reboot, system runs great again. To me, there seems to be an issue with the driver with the system goes to sleep.

Games crashing - Warcraft, Warships, Hogwarts, Star Wars Old Republic and Cyberpunk.

Original Setup Nov 2022

Intel i7-13700

ASrock Z90 Taichi

Lots of Samsung SSD

GeForce 2060

Original Setup System Change February 2023

Intel Arc A770

Re:Games System Crash after sleep mode

Hugo_Intel — Wed, 08 Mar 2023 00:09:33 GMT

Hello MikadoWu

Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that your system is crashing after waking up from sleep when using your Intel® Arc™ A770 Graphics. Please let us know the following information;

In regard to the crash does it involve an error message or is it like a system freezes? if possible share a short video.
Is Resizable BAR enabled on your system?
Create a log file with the Intel® System Support Utility and attach it.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Games System Crash after sleep mode

Hugo_Intel — Sat, 11 Mar 2023 01:16:40 GMT

Hello MikadoWu

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Games System Crash after sleep mode

MikadoWu — Sun, 12 Mar 2023 16:33:43 GMT

Good Morning and Thank you for reaching back out to me. Have the repeated freezes, I decided to run Display Driver Uninstaller DDU, while in safe mode, also set Windows to NOT Automatically install. Once Windows came back up, I manually ran the Intel Driver Package. Since running DDU, I have not had any freezes, however this is not my main system but a gift for my daughter, in 3/14. I will then have the next 10 days to see if the system give her any errors. Hopefully, not and it runs wonderfully, if there are, I will come back and repost.

In regard to the crash does it involve an error message or is it like a system freezes? if possible share a short video.
- No Message.... Computer just Freezes, not functions, just staring at the desktop screen.
Is Resizable BAR enabled on your system?
- Nope.
Create a log file with the Intel® System Support Utility and attach it.
- I can try this, if it happens again.

Re:Games System Crash after sleep mode

Hugo_Intel — Tue, 14 Mar 2023 00:51:08 GMT

Hello MikadoWu

It is good to know that the issue is no longer happening after using DDU to uninstall the drivers. We will continue monitoring this thread for a few more days to make sure the issue does not happen again.

We also want to let you know that we generally recommend for Resizable BAR to be enabled for optimal performance. Check the following article for more information:

Do You Need a Resizable BAR to Use Intel® Arc™ Graphics?

What Is Resizable BAR and How Do I Enable It?

Best regards,

Hugo O.

Intel Customer Support Technician.

Re:Games System Crash after sleep mode

Hugo_Intel — Fri, 17 Mar 2023 00:55:31 GMT

Hello MikadoWu

Since there are no more questions and fortunately the issue was resolved, we will be closing this thread. In case you experience any other issue, feel free to open a new topic.

Best Regards,

Hugo O,

Intel Customer Support Technician.