topic Arc A750 Crashing to black screen in Intel® Arc™ Discrete Graphics

Arc A750 Crashing to black screen

GeeS — Tue, 22 Apr 2025 19:36:57 GMT

Hi - wonder if you can help with my issue - I've answered some of the questions on the 'read this first' post. Thanks in advance.

What is the graphics driver you are using?
101.6653

Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
Yes

A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
Tried DDU - no improvement

You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.)
Battlefield 4 / Battlefield 2042 - Through EA

Provide us with the Intel SSU report from your system.
If you do not wish to submit the SSU report then at least provide us with the following information about your system:

Processor make and model.
Intel i5-9600k

Motherboard make and model.
ASRock Z370 pro4

Amount of memory (RAM).
32GB

Operating System version/build number.
Windows 11 home 24H2 Build 26100.3775

Power Supply make and model.
Corsair CX650M

Tell us the steps to reproduce the issue (this is very important!).
Play Battlefield 4 - after a short time 5-10 minutes I experience a black screen although the PC is still running I am unable to recover and have to reset

For graphics corruption (per example artifacts, textures corruption or lighting glitches) please use any 3rd party application to capture screenshots or a video showing the bug. Alternatively you may use your phone's camera or similar.
No corruption/glitching experienced
All other applications run correctly without fault (I don't play many other games very often. I have tried stress testing with Memtest86, Prime95 and Unigine_Valley-1.0 without experiencing issues

Re:Arc A750 Crashing to black screen

ArchieD_Intel — Wed, 23 Apr 2025 00:55:47 GMT

Hi GeeS,

Thank you for reaching out to the Intel Community Forum regarding the issue you're experiencing with Battlefield 4 and Battlefield 2042. To assist us in investigating the issue, please provide the following details:

Have you tried updating the driver to the latest version 32.0.101.6734 WHQL and performed a DDU?

Have you tried adjusting the graphics settings?

Did you verify the game files or reinstall the game?

Could you provide a screenshot of your in-game display and graphics settings?

Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

Re:Arc A750 Crashing to black screen

ArchieD_Intel — Mon, 28 Apr 2025 03:39:04 GMT

Hi GeeS,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Archie D.

Intel Customer Support Technician

Re:Arc A750 Crashing to black screen

ArchieD_Intel — Thu, 01 May 2025 01:52:59 GMT

Hi GeeS,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician