topic Re: Re:Arc b580 The Last of Us Part II in Intel® Arc™ Discrete Graphics

Arc b580 The Last of Us Part II

Powerpizza — Tue, 08 Apr 2025 06:14:24 GMT

location 2 Seatle no gpu no cpu usage,last 6732 driver i5 12600 32ram rebar enabled

Intel need to fix driver

Only one helps - disabling rebar,fps bad,but not 30 (40-45)

there are still a few locations where the fps is abnormally low,on other places fps is 75-120

Re:Arc b580 The Last of Us Part II

RobbieR_Intel — Wed, 09 Apr 2025 02:37:14 GMT

Hello Powerpizza,

Thank you for reaching out and sharing detailed information about your issue and the troubleshooting steps you've already took. I understand that experiencing inconsistent FPS in specific locations within the Last of Us Part II can be frustrating, especially when you've tried disabling Re-Bar with mixed results.

To assist you further, please answer the following questions:

What is the specific make and model of your RAM?
To clarify, upon disabling rebar, FPS drops to 30 (40-45)? Is this on specific locations or on the whole game itself?
On previous available drivers, does the issue persists or is this solely isolated to 6732 driver?
What is your current game settings?
What is your power plan?
Is your BIOS optimized for gaming performance?

I would also want you to provide a CapFrameX report so that we may further investigate and simulate on our end the issue you're encountering.

About CapFrameX

This is a 3rd party tool for frametimes capture and analysis based on Intel's PresentMon. The overlay is provided by Rivatuner Statistics Server (RTSS).

CapFrameX Installation instructions:

Go to https://www.capframex.com/download and download the latest version of CapframeX.
Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
Unzip both installers and install them.
Launch CapFrameX and then close it. This is so it creates the user Configuration folder.
Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

Open CapframeX and do NOT minimize or close it.
Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Arc b580 The Last of Us Part II

Powerpizza — Wed, 09 Apr 2025 04:34:21 GMT

updated to last driver...nothing changed
There are 2 files in the archive with capframeX files
1 game works well on maximum settings
2 game works terribly on any setting 
ram - HyperX DDR4-3200 8192MB PC4-25600 Fury RGB Black 4x8gb 4 slots used Xmp Enabled 3200
mobo PRIME H670-PLUS D4
bios settings ok,cpu no power limits and good cooling
adding screenshots 
Disabling rebar adding 15-20fps on problematic location, but game unpleyable without rebar
Tested drivers:
32.0.101.6732
32.0.101.6653 
32.0.101.6257 
32.0.101.101.6252
no changes at all,installed drivers after DDU
You forget attch OverlayEntryConfiguration_0.json,so i tested at stock settings

Re:Arc b580 The Last of Us Part II

RobbieR_Intel — Wed, 09 Apr 2025 04:47:46 GMT

Hello Powerpizza,

Thank you for answering the following questions and for providing the necessary information for us to proceed and further investigate this. Apologies for not including the overlay.json file. To acquire this, please see Reporting a bug or issue with Arc GPU? and kindly scroll down to download the said OverlayEntryConfiguration_0.zip

Lastly, I have noticed that you were not able to provide your Game Settings. Kindly provide a Screenshot of the Game Settings that you have used so that we may replicate it on our end.

I sincerely appreciate your patience and understanding as we work through this.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Arc b580 The Last of Us Part II

Powerpizza — Wed, 09 Apr 2025 05:19:54 GMT

Same adding 2 files CFX on zip,game work well,and game not work well,added settings

Re:Arc b580 The Last of Us Part II

RobbieR_Intel — Thu, 10 Apr 2025 03:58:56 GMT

Hello Powerpizza,

Thank you for providing the requested information. I will now further investigate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:Arc b580 The Last of Us Part II

RobbieR_Intel — Thu, 10 Apr 2025 23:20:58 GMT

Hello Powerpizza,

Thank you for your patience. To further investigate the issue, please confirm the following:

Which digital game service are you using to play the game?
To clarify, is the low FPS occurring only in specific locations of the game? If so, please indicate the said locations
Was the game functioning properly before?

Kindly generate a new CapFrameX result with a minimum of 2 minutes of gameplay. The previous CapFrameX logs provided only show 30 seconds of gameplay, which is insufficient for a thorough analysis. Please set the capture time to 0.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Arc b580 The Last of Us Part II

Powerpizza — Fri, 11 Apr 2025 03:50:46 GMT

can i link youtube here?

Re:Arc b580 The Last of Us Part II

RobbieR_Intel — Fri, 11 Apr 2025 04:20:22 GMT

Hello Powerpizza,

Thank you for your quick response. Yes, you may link youtube here however, ensure that the capframex log gameplay overlay is visible.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Arc b580 The Last of Us Part II

Powerpizza — Fri, 11 Apr 2025 04:31:33 GMT

adding save files for steam version game located C:\Users\(username)\Documents\The Last of Us Part II\(randomnumbers)\savedata

also problematic places with bad perfomance around 20-25% of all game

problematic places on screenshots,capture maded in Seattle Day3 location from screenshot ,problem start when you start boss fight.

game new,so i can`t confirm that runs good before

Re: Re:Arc b580 The Last of Us Part II

Powerpizza — Fri, 11 Apr 2025 04:43:59 GMT

added short video lagged plcae with overlay enabled

Re: Re:Arc b580 The Last of Us Part II

Powerpizza — Fri, 11 Apr 2025 04:55:52 GMT

https://youtu.be/iUTKu8yo2As

Re:Arc b580 The Last of Us Part II

RobbieR_Intel — Sun, 13 Apr 2025 20:24:09 GMT

Hello Powerpizza,

I sincerely appreciate the provided clips, Youtube Link, Save Files and for the additional information. These would greatly help us further investigate the issue at hand and upon checking the .mp4 video provided, I can absolutely see the Lag being encountered. With that being said, I will now further investigate the issue and will get back to you once I have an appropriate resolution for the issue being encountered.

I sincerely appreciate your patience, understanding and cooperation throughout this troubleshooting process.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Arc b580 The Last of Us Part II

Powerpizza — Sun, 13 Apr 2025 20:28:49 GMT

thanks,waiting for solution this issue,game updated today to 1.1 version steam,still same issue,no changes,tried disabling dstorage,still no changes

Re:Arc b580 The Last of Us Part II

RobbieR_Intel — Tue, 15 Apr 2025 01:36:59 GMT

Hello Powerpizza,

Thank you for your kind update. Please know that we are now actively investigating with the Game Developers regarding the issue being encountered. We will immediately get back to you once a solution is available.

We sincerely appreciate your patience and understanding as we work to acquire a solution to the issue being encountered.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Arc b580 The Last of Us Part II

Revocatalyst — Tue, 15 Apr 2025 05:35:01 GMT

This should be a common issue, mainly because the CPU isn't being utilized efficiently. The GPU utilization gets a significant increase when switching to higher resolution or other FX. This issue does not occur when testing with the RTX 3070.

Re: Re:Arc b580 The Last of Us Part II

Revocatalyst — Tue, 15 Apr 2025 05:47:27 GMT

I've noticed there are two clearly poorly optimized scenes. Ellie's first entering into the Seattle open area, and the scene where Abby set off from stadium base.

Re: Arc b580 The Last of Us Part II

Revocatalyst — Tue, 15 Apr 2025 10:48:20 GMT

I am excited to tell you that this issue has been fixed by updating to game version 1.1.10411.0746. Highly recommend everyone to give a try.

Re: Arc b580 The Last of Us Part II

Powerpizza — Tue, 15 Apr 2025 11:05:01 GMT

still have a huge framedrop on miniboss fight at location3,also yes,perfomance is much better,cant test location 2 seattle now,completeng new game+ now

Re:Arc b580 The Last of Us Part II

RobbieR_Intel — Wed, 23 Apr 2025 03:39:58 GMT

Hello Powerpizza,

Thank you for patiently waiting. Kindly update your game to 1.2 and see if the issue persists with this newly released game update.

If you run into issues with the newest update, please let me know.

Best Regards,

Robbie R.

Intel Customer Support Technician