topic Re:Shader 6.6 Model (Rematch Game) in Intel® Arc™ Discrete Graphics

Shader 6.6 Model (Rematch Game)

Griffith — Sat, 19 Apr 2025 10:29:13 GMT

I got a beta code for the Rematch beta game program, but when i tried to play it , it didn't work because of shader model 6.6 which i support , according my research . please help me look into this. The screenshot is below, i am also using the latest intel graphics version(Version:
32.0.101.6734). My sys:

13th Gen Intel® Core™ i7-13700H

bios ver:UX3404VA.303

Re: Shader 6.6 Model (Rematch Game)

RandyT_Intel — Mon, 21 Apr 2025 10:05:48 GMT

Hi @Griffith ,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.

Please provide the SSU log report and share it here so I can review your system's configuration.
Could you let me know the origin of the game? Where did it come from, and where did you download it?
Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version?
Has this happened before?
What steps were taken to troubleshoot this issue?

I look forward to your response and am committed to resolving your issue promptly.

Warm regards,

Randy T.

Intel Customer Support Technician

Re:Shader 6.6 Model (Rematch Game)

RandyT_Intel — Wed, 23 Apr 2025 21:14:50 GMT

Hi @Griffith ,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,

Randy T.

Intel Customer Support Technician

Re: Shader 6.6 Model (Rematch Game)

Griffith — Thu, 24 Apr 2025 21:55:23 GMT

The name of the game is Rematch its a new game, that is yet to release , its really popular. i got a beta code to be able to play and downloaded from steam .

Yes, my graphics driver was freshly installed based on the version i mentioned.

Re:Shader 6.6 Model (Rematch Game)

RandyT_Intel — Fri, 25 Apr 2025 01:57:32 GMT

Hi @Griffith ,

Please kindly try these steps and let me know if there are any changes.

Clean install the graphics driver to the latest version with Display Driver Uninstaller (DDU). How to Use the Display Driver Uninstaller (DDU) to Uninstall an...
1. Download Display Driver Uninstaller (DDU) software and extract the file.
2. Open DDU ****.exe and extract program.
3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open the DDU.
5. Click Close in the Options window.
6. Select device type to GPU and select device to INTEL.
7. Click Clean and restart, wait for the software to finish the process, and auto-reboot Windows to normal mode.
Download and install the graphics driver 32.0.101.6737 (WHQL Certified) on Download Center.

Warm regards,

Randy T.

Intel Customer Support Technician

Re:Shader 6.6 Model (Rematch Game)

RandyT_Intel — Sun, 27 Apr 2025 22:52:47 GMT

Hi @Griffith ,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Warm regards,

Randy T.

Intel Customer Support Technician

Re: Shader 6.6 Model (Rematch Game)

Griffith — Sun, 27 Apr 2025 23:07:40 GMT

i have done t, but unfortunately the beta test is over so i cant confirm if it worked. when the game is available, i will make sure to let you know.

Re:Shader 6.6 Model (Rematch Game)

RandyT_Intel — Tue, 29 Apr 2025 01:56:35 GMT

Hi @Griffith ,

Thank you for informing us. I will proceed with closing this case for now. Once the information becomes available, you may submit a new ticket, and we will continue assisting you with this concern.

Warm regards,

Randy T.

Intel Customer Support Technician