topic Re:Low fps in Assassin's Creed Syndicate with b570 in Intel® Arc™ Discrete Graphics

Low fps in Assassin's Creed Syndicate with b570

jabba2 — Tue, 15 Apr 2025 17:44:36 GMT

Hello i have a problem in some older games like Assassin's Creed Syndicate or Portal i have strange low fps in AC its like 30 on high 1080p and Portal like 60 on max in 1080p i try all options and settings and on vulcan and dx11 but no fps up

Re:Low fps in Assassin's Creed Syndicate with b570

RobbieR_Intel — Wed, 16 Apr 2025 05:42:21 GMT

Hello jabba2,

Thank you for reaching out to us! I understand that you are encountering Low FPS in your Assassin's Creed Syndicate with your Intel Arc B570. I understand that this is disruptive in your gameplay with our Graphics Card, rest assured, I'm here to help you address the issue being encountered.

To further investigate, please answer the following questions:

May I know what game platform are you playing the game on?
Is Resizable Bar currently enabled in your Motherboard's BIOS?
Is the low FPS encountered on specific areas of the game or is this consistent all through out the gameplay/
What is your current game settings? Kindly take a screenshot
What is the Manufacturer of your Intel Arc B570? (Sparkle, Gunnir etc)

To assist us in analyzing the details of your system and addressing the issue effectively, we kindly ask you to generate a System Support Utility (SSU) report. This report will provide us with comprehensive information about your system's configuration, helping us identify any potential incompatibilities or issues.

To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Low fps in Assassin's Creed Syndicate with b570

jabba2 — Wed, 16 Apr 2025 06:00:53 GMT

Hello platform is 16 GB ram ddr4 ryzen 7 2700x (soon 7 5800x now bottleneck 20%) SSD 250 GB and 1 TB HDD msi b450 pro-vdh max windows 10 (updated) re-bar is on i checked few times its all Throughout "niska " is for very low manufacturer is Asrock i have challenger edition

waiting for response

Jabba

Re:Low fps in Assassin's Creed Syndicate with b570

RobbieR_Intel — Thu, 17 Apr 2025 05:12:01 GMT

Hello jabba2,

Thank you for patiently waiting and for providing the necessary information. I would like to clarify the following:

May I know what game platform are you playing the game on? (Steam, EpicGames, etc)
Is Resizable Bar currently enabled in your Motherboard's BIOS?
Is the low FPS encountered on specific areas of the game or is this consistent all through out the gameplay?

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Low fps in Assassin's Creed Syndicate with b570

jabba2 — Thu, 17 Apr 2025 06:07:55 GMT

Hello
i play on steam.
Resizable Bar is on on bios.
Low fps all the gameplay time

Re:Low fps in Assassin's Creed Syndicate with b570

RobbieR_Intel — Fri, 18 Apr 2025 04:45:47 GMT

Hello jabba2,

Thank you for providing all the necessary information. I will now further investigate the issue being encountered on the above-mentioned game. I will get back to you once an appropriate resolution is available.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:Low fps in Assassin's Creed Syndicate with b570

RobbieR_Intel — Wed, 23 Apr 2025 04:45:49 GMT

Hello jabba2,

To further investigate the issue, please provide the following information:

I would like to confirm if you have performed a clean installation using DDU. If not, it is recommended to use DDU and install the latest graphics driver version, 32.0.101.6734

I would also like to obtain a CapFrameX to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 2 minutes.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:Low fps in Assassin's Creed Syndicate with b570

RobbieR_Intel — Sun, 27 Apr 2025 22:48:04 GMT

Hello jabba2,

I wanted to check in and see if you had a chance to go through the questions I shared earlier. Whenever it’s convenient for you, just let me know; I'm happy to continue assisting you.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:Low fps in Assassin's Creed Syndicate with b570

ArchieD_Intel — Fri, 02 May 2025 03:23:36 GMT

Hello jabba2,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best Regards,

Archie D.

Intel Customer Support Technician