topic Re:GPU graphics errors in many software in Intel® Arc™ Discrete Graphics

GPU graphics errors in many software

WEmwuZ — Fri, 18 Apr 2025 12:03:51 GMT

Software:

Chrome 135.0.7049.96 (64Bit)

1.pages sometimes WILL NOT update unless Mouse Cursor on it.

Game:

Honkai:Star Rail

1.Crashed: The screen is frozen and the sound keeps looping

Valorant:

1.Error Texture:Agent Viper and Killjoy's Skill cooldown bar overlaping

Systerm SSU info updated.

Re: GPU graphics errors in many software

RandyT_Intel — Mon, 21 Apr 2025 09:24:50 GMT

Hi @WEmwuZ ,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.

What steps were taken to troubleshoot this issue?
Could you let me know the origin of the game? Where did it come from, and where did you download it?
Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version?
Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay.
Additionally, you may follow this guide on how to report Crashing/freezing issues/BSOD in the game.

I look forward to your response and am committed to resolving your issue promptly.

Warm regards,

Randy T.

Intel Customer Support Technician

Re: GPU graphics errors in many software

WEmwuZ — Wed, 23 Apr 2025 04:46:27 GMT

For Honkai:Star Rail

1:troubleshoot:1.restart pc 2.shut down other software 3.start the game and freeze.

2.Origin of game - sr.mihoyo.com

3.i tried to use DDU and Re-install WHQL Driver , its didnt work.

Re:GPU graphics errors in many software

RandyT_Intel — Wed, 23 Apr 2025 05:02:08 GMT

Hi @WEmwuZ ,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter.

Warm regards,

Randy T.

Intel Customer Support Technician

Re: Re:GPU graphics errors in many software

WEmwuZ — Wed, 23 Apr 2025 05:07:57 GMT

i record the debug vid for this game crashed

hope it can helps u

Re:GPU graphics errors in many software

RandyT_Intel — Wed, 23 Apr 2025 20:15:21 GMT

Hi @WEmwuZ ,

Thank you for recording the debug video. It will be helpful in addressing the issue.

Warm regards,

Randy T.

Intel Customer Support Technician

Re:GPU graphics errors in many software

RandyT_Intel — Thu, 24 Apr 2025 00:28:55 GMT

Hi @WEmwuZ ,

Intel is actively investigating this issue. In the meantime, you can try changing the PCI generation setting in the BIOS to Gen3 as a workaround. Some users have reported that this helps prevent the app from freezing and crashing the system. Please also monitor whether Chrome and Valorant continue to crash after implementing these suggestions.

Honkai Star Rail* Faces Freezing and Crashes During Gameplay with...

Warm regards,

Randy T.

Intel Customer Support Technician

Re:GPU graphics errors in many software

RandyT_Intel — Sun, 27 Apr 2025 22:55:32 GMT

Hi @WEmwuZ ,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Warm regards,

Randy T.

Intel Customer Support Technician

Re: Re:GPU graphics errors in many software

WEmwuZ — Tue, 29 Apr 2025 09:47:59 GMT

I have already tried changing to Gen3
Currently, no Freeze or crash has occurred.
I have already reported this issue to Mihoyo, and they will test it

Re:GPU graphics errors in many software

RandyT_Intel — Wed, 30 Apr 2025 00:33:39 GMT

Hi @WEmwuZ ,

Thank you for your update. It appears that switching to Gen3 has helped stabilize your system, as no freezes or crashes have occurred since. I'm glad to hear that you have also reported this issue to Mihoyo, and they will be conducting further tests.

At this point, since the workaround seems effective, please let me know if you need any further assistance from our side or if you will continue working with Mihoyo.

If you feel that your concerns have been addressed, we can proceed with closing this ticket. However, if you have any other questions or issues, please feel free to let me know.

Warm regards,

Randy T.

Intel Customer Support Technician

Re:GPU graphics errors in many software

RandyT_Intel — Wed, 30 Apr 2025 21:49:48 GMT

Hi @WEmwuZ ,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Warm regards,

Randy T.

Intel Customer Support Technician