topic Re:The Intel ARC B580 graphics card freezes and crashes when playing Euro Truck Simulator 2 in Intel® Arc™ Discrete Graphics

The Intel ARC B580 graphics card freezes and crashes when playing Euro Truck Simulator 2

bieber55 — Wed, 07 May 2025 12:44:47 GMT

The Intel ARC B580 graphics card freezes and crashes when playing Euro Truck Simulator 2. It always crashes after playing for a while. Attached are the game and Windows logs.

Re:The Intel ARC B580 graphics card freezes and crashes when playing Euro Truck Simulator 2

DhannielM_Intel — Thu, 08 May 2025 07:00:06 GMT

Hello bieber55,

Thank you for posting in the community!

To further investigate this issue, I have a few questions and requests that will assist in diagnosing the problem. Please see the following:

Where did you download the game?
Could you share your in-game display and graphics settings?
Does the game crash when starting or during gameplay?
What graphics driver are you currently using?
Is this the first time this has happened? If not, did it occur with previous graphics drivers as well?
Have you tried reverting to a different graphics driver for testing purposes?
Have you used Display Driver Uninstaller (DDU) to completely remove the driver and install a new one?

Additionally, since you've provided the game and Windows logs, I would like to request the crash dump file. Please follow this guide to generate one.

To gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:The Intel ARC B580 graphics card freezes and crashes when playing Euro Truck Simulator 2

DhannielM_Intel — Tue, 13 May 2025 02:51:25 GMT

Hello bieber55,

I wanted to follow up to see if you've had a chance to review my previous response, which included a few questions and a request for the dump file and SSU logs. These will greatly assist me in further investigating the issue.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:The Intel ARC B580 graphics card freezes and crashes when playing Euro Truck Simulator 2

RandyT_Intel — Fri, 16 May 2025 03:46:22 GMT

Hello bieber55,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,

Randy T.

Intel Customer Support Technician